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• Lead client onboarding and ensure a smooth transition from project delivery to ongoing customer management.
• Build and maintain strong relationships with clients through regular communication and account management.
• Monitor customer usage, project performance, and overall account health.
• Analyze renewable energy performance data and identify opportunities for improvement.
• Support clients in resolving technical, operational, and service-related issues by coordinating with internal teams.
• Drive customer adoption and engagement with energy management systems and related services.
• Manage customer renewals, retention, upselling, and growth opportunities.
• Gather customer feedback and communicate insights to Sales, Engineering, Project, and T&S teams.
• Prepare and present performance updates and recommendations to clients.
• Identify potential risks and proactively develop solutions to maintain customer satisfaction.

• Bachelor’s degree in Engineering, Business Administration, Renewable Energy, or a related field.
• Over 5 years of experience (2 years in managerial level) in Customer Success, Account Management, Project Management, or Client Services.
• Experience in Renewable Energy, Solar, Clean-tech, Energy Management, or related industries is highly preferred.
• Experience working with C&I Solar, BESS, EV charging, or other renewable energy projects is an advantage.

Skills

• Customer relationship & account management
• Renewable energy & solar industry knowledge
• Data analysis & performance monitoring
• Problem-solving & technical understanding
• Communication & presentation skills
• Stakeholder management & teamwork
• Customer retention & business development
• Microsoft Office & energy management software proficiency