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Deputy General Manager, Retail Banking Operations

AGD Bank

Deputy General Manager, Retail Banking Operations

AGD Bank
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
25 Aug 2021

Experience level

Director and Above

Job Function

Management

Min Education Level

Master Degree

Job Description

Full Job Tlitle: Deputy General Manager, Retail Banking Operations (Payment)

Resposibilities:

  • Formulate the appropriate Operations Execution Strategy working closely with the Head - Operations
  • Design Operations policies that align with overall risk and strategy of AGD Bank
  • Implement efficient processes and standards to ensure Customer Service, Reasonable Operational Costs and without compromising Control.
  • Coordinate Service Operations and find ways to consistently improve customer satisfaction with our services
  • Ensure Compliance with local and international laws at all times.
  • Transformation: Oversee the swift and accurate implementation of technology solutions in the area of operations that the role holder is responsible for.
  • Report via Dashboards on Operational Performance and suggest improvements on an ongoing basis. Participate in Monthly Governance Meetings with Business and Management Teams
  • Manage Smooth Working Relations with external vendors, partners and other internal and external stakeholders
  • Oversee Expenses and Budgeting within Payment Operations to optimize costs and deliver to the bottom line. Planning & tracking the achievement of Financial Targets laid down by Management – Income & Expenses.
  • Mentor and Motivate teams to achieve productivity, and have positive engagement with stakeholders. Hiring, training, coaching, and leading Payment Operations Teams as they provide operational support for customers.

Open To

Repatriate
Male/Female

Job Requirements

Qualification & Education:

  • Graduate / University Degree in any discipline.
  • Ability to write and speak fluently in English & Burmese.
  • Proven experience as Operations Leader, Director or similar leadership role leading teams in excess of at least 30-50 members.
  • Work Experience of 8 years in the Banking / Finance / Insurance Industry of which at least 3 years should have been in a Payment or Clearing Operations Team.
  • Exceptional Interpersonal, Customer Service, Conflict Resolution Skills, Strong Coaching and Leadership Skills with the ability to motivate team members.
  • Experience with Operational Metrics, Dashboards and with using data to drive appropriate Management Actions. 
  • Basic knowledge in Microsoft Office Tools - esp. Outlook, Excel, Word and PowerPoint.

Preferred Skills:

  • Ability to build and implement a Business Resilience plan – so that Services to Customers remain uninterrupted even at times of crisis.

 

What We Can Offer

Benefits

Meal and Transportation
Allowance
Performance Bonus

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

AGD Bank is a private commercial bank in Myanmar. Established in 2010, it has grown to become a major driver of Myanmar’s economic development and has earned the trust of its customers as a supportive and responsible partner.
With currently 72 branches, AGD Bank is expanding its services and presence across Myanmar and aims to open its 80th branch in 2018. Our services range from personal accounts, loans, bank cards and local remittances to corporate and international banking, including business packages, foreign currency accounts and foreign exchange and overseas remittance
In particular, AGD Bank is recognised as a leading promoter of financial technology (fintech) solutions. The bank’s embrace of fintech defines its forward-looking approach, giving it a competitive edge with the launch of AGD Pay, its popular mobile payment app. Always innovating, AGD Bank is also focused on developing fintech’s potential to lower the barriers and cost of banking, making it easier for more people in Myanmar to benefit from its products and to improve financial inclusion across the country.

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Experience level

Director and Above

Job Function

Management

Min Education Level

Master Degree

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