Ecommerce Analyst in Yangon

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Ecommerce Analyst

DHL Express

Hlaing | Yangon

1 Post

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Ecommerce Analyst

DHL Express, Hlaing | Yangon

Ecommerce Analyst

DHL Express

Ecommerce Analyst

DHL Express

Myanmar - Yangon

Hlaing | Yangon

1 Post

09 Aug 2021

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Make appointment and visit eCom customers sites and deploy ESS tool in regular basis and teach them the usage of ESS tools a per monthly action plan
Visit eCom customer sites to deploy ESS tools based the requests from Sales, CS and other departments
Attend eCom customers call in order to support them to operate ESS tools in right way
Attend eCom customers calls daily for canceling shipments AWBs as they are wrongly transmitted to DHL system
Attend eCom customers’ calls daily for canceling shipments AWBs due to they use to postpone/ cancel the shipment sending out.
Attend customers call for identifying error due to return mail is sent back to user from DHL system by liaising/ticket opening with ITS eCom Support.
Analyze the manual shipment report daily or weekly basis
Followup call and visits to the customers those not using or partially using ESS tools even they were installed before.
Selling, coaching and installing ESS tools to the customers those shipment volume are lower via phone which is not justifiable for physical visit
Drill down Ontime Shipment and Error Free report daily/weekly basis and take necessary action for the rectification.
Installation, upgrade and update of ESD of Easyship sites those are located at our services centers/front counters
Attend ESS tools related concalls initiated by regional/global ESS communities in order to provide support to customers

Open To

Female

Job Requirements

Bachelor Degree in any discipline
Female with pleasant personality
Having good stamina while in under pressure
Good written and verbal communication in English
Willing to communicate customers over phone to deploy eCommerce Tools
Strong knowledge on Microsoft Office specially in Excel
Must have analytical mentality, ability to generate reports via corporate tools & analyze accordingly
Good computer literacy on various software / tools

What we can offer

Benefits

• Overtime Payment
• Bonus
• Lunch
• Transportation allowance

Highlights

• International Standards
• Join an experienced team
• Fun working environment

Career Opportunities

• Training provided
• Learn new skills on the job

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