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Functional Support Associate (Male)

(IT Support)

Consumers Goods Myanmar Ltd (CGM)
Kamaryut | Yangon
  10 Posts
Verified This job has been verified by the company as a real job vacancy. 1 day(s) ago
Recruiter active11 hours ago The recruiter at this company was last active reviewing applications.
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Functional Support Associate (Male)

(IT Support)

Consumers Goods Myanmar Ltd (CGM)
Recruiter active11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

FMCG

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • User Support: Provide 1st and 2nd level technical support for ERP system users via phone, email, and in-person.
  •  Issue Resolution: Diagnose, troubleshoot, and resolve software issues, escalating complex bugs to senior developers or external vendors when necessary.
  •  Training & Development: Conduct "train-the-trainer" sessions and end-user workshops to improve system literacy across the organization.
  •  Documentation: Create, maintain, and update comprehensive support documentation, user manuals, and FAQ guides.
  •  System Maintenance: Assist with system implementations, version updates, and user acceptance testing (UAT).
  •  Continuous Improvement: Identify common user pain points and suggest system improvements to enhance workflow efficiency.

Open To

New Graduates
Male

Job Requirements

  • Education : Bachelor's degree in Computer Science, IT, Accounting, Business, or related field.
  • Experience : 1-2+ years in IT support, with specific experience supporting an ERP system or any other software.
  • Communication : Excellent verbal and written skills; ability to translate complex issue into easy to-understand instructions for non-technical users.
  • Patience & Attitude: A patient, positive, and enthusiastic approach to problem-solving and user interaction.
  • Analytical Thinking: Strong diagnostic skills to identify the root cause of software discrepancies.
  • Adaptability: Ability to stay calm under pressure and manage multiple support tickets simultaneously.

What we can offer

Benefits

•Very Competitive Base Salary Rewards

Highlights

• An awesome company
• Good working environment
• Join an experienced team

Career Opportunities

• Potential career path within the organization