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Regulatory Compliance and Oversight

• Own and maintain the compliance framework, including the compliance plan, regulatory obligations register, reporting calendar, and escalation processes
• Act as the primary internal contact for regulatory correspondence, inspections, submissions, and follow-up actions
• Monitor regulatory developments and assess their impact on products, processes, customer communications, governance, and control requirements
• Prepare and maintain regulatory filings, licensing documentation, compliance reports, and periodic reporting to management and the board, and ensure regulatory submissions are accurate, consistent, and delivered on time
• Oversee the AML/CFT framework, including customer due diligence, escalation of suspicious activity, staff awareness, and recordkeeping

Product, Customer, and Conduct Compliance

• Provide compliance input into the design, launch, and review of lending products, customer journeys, pricing, disclosures, scripts, and processes
• Review customer-facing terms, notices, disclosures, and communications to ensure they are clear, fair, and compliant
• Oversee conduct and customer protection risks across onboarding, underwriting, disbursement, servicing, collections, complaints, and hardship processes
• Review marketing, sales, partner, and collections practices to identify conduct, disclosure, and reputational risks and ensure controls are in place
• Monitor complaint themes, control weaknesses, and customer outcomes, and drive timely remediation with management

Policy, Governance, and Third-Party Oversight

• Draft, review, and maintain compliance policies, procedures, standards, and guidance aligned with laws, regulations, and internal requirements
• Support an effective governance framework with clear escalation, committee reporting, policy review cycles, and oversight of material risks and breaches
• Design and deliver compliance training for relevant teams, focused on conduct, customer treatment, AML/CFT, and regulatory obligations
• Oversee compliance aspects of third-party, agent, partner, and outsourcing arrangements, including due diligence before onboarding, ongoing monitoring of conduct and control performance, tracking of complaints and breaches, and escalation of material or repeated issues

Compliance Monitoring, Issue Management, and Audit Support

• Conduct compliance reviews across key activities, including onboarding, product changes, lending operations, collections, complaints, data handling, and third-party arrangements, using complaints, exceptions, customer outcomes, and operational trends to test whether controls work in practice
• Prepare management and board reporting on compliance findings, breaches, complaints, regulatory developments, and remediation status
• Coordinate with internal audit, external audit, and control functions on compliance reviews, findings, and remediation
• Maintain a compliance issues and breach register, drive root-cause remediation, track actions to closure, and escalate overdue or high-risk matters promptly

Advisory Support and External Coordination

• Provide practical compliance advice to business, product, operations, collections, and support functions on regulatory and policy requirements
• Review or support review of material contracts, partner arrangements, and new initiatives from a compliance perspective, and identify issues requiring legal advice or escalation
• Coordinate with external counsel and other advisers where formal legal interpretation, dispute support, or specialist advice is required

• Bachelor’s degree required; law degree preferred
• Minimum 7 years of relevant experience, including time in a senior compliance, regulatory, legal, or control role in regulated financial services, lending, or digital financial services
• Strong working knowledge of regulatory requirements for lending, AML/CFT, customer protection, outsourcing, and related financial services activities in Myanmar
• Proven ability to turn regulatory requirements into workable controls, clear guidance, and practical business decisions
• Strong written and spoken English; Myanmar language proficiency preferred or required based on business needs
• Experience owning or supporting an AML/CFT framework in a regulated financial institution
• Direct exposure to digital lending, microfinance, mobile-enabled financial services, collections, or other customer-facing regulated operations
• Experience supporting board, committee, regulatory examination, or governance processes
• Completion of a recognized compliance certification such as ICA, ACAMS, or equivalent