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Seeking a highly organized and proactive Junior IT Officer to support our organization's daily IT operations. The successful candidate will be responsible for providing front-line technical support to users, managing company IT assets, installing necessary software and hardware, and maintaining accurate technical documentation.

1. IT Asset Management (ITAM) 

• Maintain an accurate and up-to-date inventory of all company IT assets (laptops, desktops, monitors, peripherals, and software licenses). 
• Track the lifecycle of IT equipment from procurement and deployment to retirement and disposal. 
• Conduct regular audits of IT hardware and software to ensure compliance and prevent loss. 

2. User Support & IT Service Management (ITSM)

• Receive, log, and manage user requests through the internal Helpdesk/Ticketing system. 
• Troubleshoot and resolve basic to intermediate hardware, software, and network connectivity issues in a timely manner. 
• Escalate complex technical issues to senior IT staff when necessary. 

3. OS & Application Installation 

• Set up and configure new workstations for onboarding employees. 
• Install, upgrade, and troubleshoot Operating Systems (e.g., Windows 10/11) and essential software applications (e.g., Microsoft Office, Antivirus). 
• Ensure all company devices comply with internal security policies before deployment. 

4. Documentation & Reporting 

• Create and maintain clear technical documentation, Work Instruction, and user guides. 
• Keep detailed records of IT asset assignments & movement records, IT service records, other IT related records. 
• Prepare basic weekly or monthly IT service reports for the IT Manager.  

• Bachelor’s degree in Computer Science, Information Technology, Computer 
• Engineering, or a related field. 
•  1 to 2 years of relevant experience in IT Support, Helpdesk, or System Administration. (Highly motivated fresh graduates with relevant internship experience are welcome to apply). 

Technical Skills: 

• Solid understanding of computer systems, and other tech products. 
• Hands-on experience with installing and troubleshooting MS Windows & Office. 
• Familiarity with remote desktop applications and helpdesk software. 
• Basic understanding of networking principles (TCP/IP, DNS, DHCP, LAN/WAN) and IT security best practices. 
• Experience with IT Asset Management tools or tracking spreadsheets is a plus. 
• Soft Skills: 
• Strong problem-solving skills and a logical approach to troubleshooting. 
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users politely. 
• Highly organized, detail-oriented, and able to manage time effectively. 
• Customer-service oriented with a helpful and patient attitude.