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• Provide administrative support to the ICT department.
• Support communication between ICT teams, business units, and external vendors.
• Maintain an accurate inventory of IT assets.
• Track asset assignments, transfers, and disposals.
• Conduct periodic asset verification and audits.
• Ensure compliance with asset management policies.
• Assist in preparing annual ICT budgets.
• Monitor departmental expenditures and maintain budget records.
• Process invoices and verify vendor payments.
• Track incident tickets and service performance.
• Coordinate user support activities and follow up on unresolved issues.
• Create and maintain IT documentation.
• Maintain records for audits and compliance reviews.
• Support internal and external IT audits.

• Bachelor’s degree in information technology or Bachelor of Science related field.
• 2-5 years of experience in IT administration, IT support, office administration, or related roles.
• Experience with IT asset management and procurement processes is preferred.
• Banking or microfinance experience is an advantage.

SKILLS AND BEHAVIOURS

Technical Skills

• IT asset management.
• IT procurement processes.
• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams).
• Service Desk/Ticketing systems.
• IT documentation and reporting.
• Basic understanding of networks, systems, and information security.

   

  Soft Skills

• Strong communication and organizational skills
• Good documentation and reporting abilities
• Attention to detail
• Teamwork and collaboration