1.Product Strategy & Roadmap

Develop and execute product strategies that improve user experience, conversion rate, and customer retention.

Create a clear roadmap for website, mobile app, and back-end system improvements.

Conduct competitor benchmarking, customer journey mapping, and market trend analysis to identify product opportunities.

2. Product Development & Delivery

Lead end-to-end software product lifecycle — from ideation, design, and development to launch and iteration.

Collaborate with engineers, designers, data analysts, and QA teams to build scalable and user-friendly e-commerce solutions.

Prioritize product backlog, manage sprints, and ensure timely delivery using Agile/Scrum methodologies.

3. E-commerce Platform Optimization

Oversee digital features such as product catalog, search & filter, shopping cart, checkout flow, payment gateways, and order tracking.

Optimize website and app performance, ensuring fast loading, high uptime, and strong data security.

Implement A/B testing and analytics to continuously improve customer engagement and conversion.

4. Stakeholder & Cross-functional Collaboration

Coordinate with Marketing, Sales, Operations, and Customer Service teams to align business requirements with technical solutions.

Gather feedback from end-users, business leaders, and merchants to refine product features.

Communicate product vision, updates, and results to senior management.

5. Data & Performance Management

Define and monitor key metrics such as traffic growth, conversion rate, cart abandonment, and average order value (AOV).

Use data-driven insights to make decisions and justify product improvements.

Ensure integration with ERP, CRM, logistics, and inventory management systems.

Education:

Bachelor’s degree in Computer Science, Information Technology, or related field.

Master’s degree in Business, Product Management, or Digital Commerce is a plus.

Experience:

Minimum 3–5 years’ experience as a Product Manager, preferably in e-commerce, digital marketplace, or SaaS platforms.

Proven record of launching and managing web or mobile e-commerce products.

Experience with Agile/Scrum development processes.

Technical Skills:

Strong understanding of e-commerce systems (product catalog, payment gateway, order management, logistics integration).

Familiarity with tools like Jira, Trello, Figma, Google Analytics, and SQL.

Knowledge of APIs, microservices, cloud-based platforms (AWS, GCP), and UX/UI principles.

Soft Skills:

Strong analytical, strategic, and problem-solving abilities.

Excellent communication and collaboration skills.

Customer-focused mindset with attention to detail and execution excellence.

Key Performance Indicators (KPIs):

Platform uptime and system performance

Conversion rate improvement (%)

Customer satisfaction (NPS, feedback score)

On-time delivery of software releases

Reduction in checkout/cart abandonment rates

Growth in monthly active users (MAU)

Work Environment:

Fast-paced, agile e-commerce environment

Collaboration with cross-functional business and technology teams

Focus on innovation, scalability, and data-driven decision-making