IT Support operation 

• Check and fix issues related to hardware and software in laptop/ PC of User 

• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization 

• Installation and handover the laptop/ IT equipment with handover form 

• Support users in using printers, projector, user cable 

• Support users accessing to our company system with approval 

• Troubleshoot and provide the solution for users using printer, Projector, and peripherals 

• Arrange and categorize IT equipment 

• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches 

IT infrastructure, network, and software support  

• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization 

• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs  

• Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place 

• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule 

End-users’ guideline 

• Guide newcomers using the system follow up the company standard, security, procedure 

• Daily checklist and monthly check list 

• Build some guidelines for using system inside organization 

While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management. 

Requirement and Qualification 

• Minimum 1 - 3 years in relevant experiences 
• Bachelor Degree or diploma  with relevant background 

• Knowledge about Microsoft 365 and attached features and function 

• Basic and advanced knowledge about networking and network services: switching and routing, DHCP, DNS, IP LAN/WAN 

• Knowledge about server infrastructure: VMware, Hyper-V, windows server, Linux