●     Install, configure, and maintain hardware and software systems, including servers, desktops, laptops, printers, and peripherals.
●     Troubleshoot hardware and software issues and resolve technical problems.
●     Monitor and maintain the network infrastructure, including switches, routers, and firewalls.
●     Install and configure software applications, updates, and patches.
●     Perform routine maintenance tasks, such as backups, system updates, and security patches.
●     Assist in the development and implementation of IT policies and procedures.
●     Provide technical support to end-users via phone, email, or in person.
●     Work with vendors to resolve hardware and software issues.
●     Provide training and support to end-users on hardware and software systems.
●     Document and maintain technical procedures and user manuals.

●     Bachelor's degree in Computer Science, Information Technology or related field or equivalent experience.
●     Minimum of 3 years of experience in IT support or related field.
●     Experience in Microsoft Windows and Office, macOS, and Linux environments.
●     Experience with network infrastructure, including switches, routers, and firewalls.
●     Experience with virtualization technologies, such as VMware or Hyper-V.
●     Strong analytical and problem-solving skills.
●     Excellent communication and interpersonal skills.
●     Ability to work independently and as part of a team.