Operation & Service Quality Management Lead

KBZ Bank

Pabedan | Yangon

APPLY HERE

Company Profile Jobs From this Company 118

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Operation & Service Quality Management Lead

KBZ Bank, Pabedan | Yangon

APPLY HERE

Operation & Service Quality Management Lead

KBZ Bank

APPLY HERE

Operation & Service Quality Management Lead

KBZ Bank

Myanmar - Yangon

Pabedan | Yangon

1 week ago

APPLY HERE

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Ensure that Operational processes & policies are in place
Develop and enforce sound policies and structures
Initiate & review the business requirements for system automation & new products design
Ensure all service requests are resolved within agreed turn-around time.
Provide operational support to internal teams & to corporate clients
Ensure that customers are onboarded within agreed turn-around time
Ensure to maintain proper record keeping/archival of customer’s documentation and agreements
Understands the risk & can add controls in the processes for mitigating any fraud.
Evaluate risk and lead quality assurance efforts
Report on operational performance and suggest improvements
Oversee all operational and managerial duties related to channel operations
Create a strong workforce by developing competent individuals in the daily operations team
Oversee the processing Level 3 support activities to ensure due process, accuracy and accountability are followed
Ensure customers’ data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Develop and implement quality control processes, identifying trends and coaching and support as needed
Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement making recommendations for improvement
 Lead and manage a team of quality control personnel, providing guidance,

Open To

Male/Female

Job Requirements

Recognized degree (preferably in Business Management, Business Administration and Marketing)
Must have minimum 5 to 10 years in related field
Good command in English for both verbal and written
Good leadership and management skill
Be able to work under pressure and tight timeline
Result oriented
Ability to defin problems, collect data, establish facts, and draw valid conclusions
Open and collaborative style; must be comfortable working in an environment where ideas are shared and challenged

What We Can Offer

Benefits

Bonus
Ferry

Highlights

International Standards

Career Opportunities

Management Potential

More jobs from this employer

Apply Here

Apply for this job