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Operation Support Associate (KYC & Onboarding)

Capital Diamond Star Group (CDSG)
Dagon | Yangon
Verified This job has been verified by the company as a real job vacancy.
04 Mar 2024
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
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Operation Support Associate (KYC & Onboarding)
Capital Diamond Star Group (CDSG), Dagon | Yangon
APPLY HERE

Operation Support Associate (KYC & Onboarding)

Capital Diamond Star Group (CDSG)
Yangon
APPLY HERE

Operation Support Associate (KYC & Onboarding)

Capital Diamond Star Group (CDSG)
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Dagon | Yangon
04 Mar 2024
Verified
Recruiter active 10 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Ensure timely handling of Service Requests (SR) and Complaints from channel, customers and relevant stakeholders.
  • Give level-2 resolutions or address the SRs and complaints or escalate to the relevant team if it is out of level-2 scope.
  • Work closely with related stakeholders (internal & external) to develop processes if necessary to ensure quality channel services.  
  • Engage with internal as well as external stakeholders to resolve errors, disputes, process automation etc
  • Lead, train, coach & manage team of junior resources within department ensuring their career growth
  • Proactive in delivering day to day functions requirement, prompt to resolve errors, queries, disputes as required 
  • Attend meetings & deliver presentations as required representing department function.
  • Supervise day to day function of the unit
  • Ensure all the SOPs/ relevant policies are implemented & adhered within the organization as per compliance requirement
  • Ensure all the gaps identified by internal/ externa audits/ regulatory authority is compiled on time
  • Report to designated reporting authority
  • Prepare & submit periodic MIS as required
  • Ensure data security, IS security within department
  • Other duties as assigned by supervisor or management.

Open To

Male/Female

Job Requirements

  • Any Bachelor Degree holder
  • Minimum of 1-2 years of working experience preferably in Bank or Financial Institutions/ Mobile Financial Services
  • Must understand customer relationship management (CRM)
  • Experience working in financial services would be an added advantage

  • Good understanding of Microsoft Excel

  • Excellent communication and interpersonal skills

  • Customer-oriented and patient

What We Can Offer

Benefits

Benefits will be provided according to company policy.

Ferry provided.
Sat, Sun and public holidays off

Highlights

Fun Working Environment
Join a winning team

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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