OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Operational Excellence & Quality Assurance Head

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
10 Jun 2022
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Company Profile Jobs From this Company 100
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
Operational Excellence & Quality Assurance Head
KBZ Bank, | Yangon

Operational Excellence & Quality Assurance Head

KBZ Bank
Yangon

Operational Excellence & Quality Assurance Head

KBZ Bank
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
10 Jun 2022
Verified
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Quality Assurance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • The role is responsible to help Ops manage risks and avoid proceedings by ensuring business operations are performed in compliance with state and CBM rules. Quality & Compliance head is tasked with everything from developing OPS policies, creating metrics to help track compliance and performing risk mitigation follow up actions
  • Review the existing SOP and propose amendments if required to improve
  • ops efficiency.
  • Audit report to management on KYC process compliance and maintain Quality score.
  • Liaison with KYC team for NPS improvement over KYC /Lending documentation process.
  • Propose new process amendments/documentation for smooth customer journey.
  • To conduct Pre-production meeting and customer journey audit after Production live.
  • Conduct regular internal on lending process from product/process/regulatory prospective.
  • To audit level 2 escalation management process and highlight the gaps for improvement.
  • Bring technological enhancement ideas to effectively manage the service Vs Cost impact.
  • Conduct regular meeting with business team to ensure 2021 RCSA, Major ops risk observations concerning system/product/Process flow are closed
  • to compliance.
  • Prepare project timeline with end date in sync with business team, vendor and technology team.
  • Service constraint identification, reporting and improvement.
  • VOC analysis and review process to improve the service.
  • Publish regular update to management on regulatory compliance.
  • Help promote and maintain a positive company image.
  • Review teams timely & share improvement plan

Open To

Male/Female

Job Requirements

  • Intuitive to customer’s needs
  • Strong communication and interpersonal skills and the ability to build and maintain relationships
  • Must understand customer relationship management (CRM)
  • Ability to analyses and solve problems quickly
  • Must be self-motivated, flexible and able to manage several jobs at one time
  • Proven experience as a Client Relationship Manager
  • Experience in sales or customer service is preferred
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • At least 10+yr year(s) of working experience in the related field is required for this position. 
  • A background in customer service or Quality, business excellence is a plus
  • Experience working in Quality of banking / financial services Audit farms would be an added advantage.

What We Can Offer

Benefits

Quarterly Bonus

Highlights

Leading Bank in Myanmar

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Quality Assurance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend