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This position will be responsible for the achievement of high persistency in premium collection, payouts according to policy provisions, and quality reconciliation for all Dai-ichi Life policies.

• Support for insurance premium collection/refund/payments and related policy servicing.
• Check bank statements for premium payment, due premiums, and system data entry for payments, daily.
• Fully understand the customers’ requirements and align with respective Operations and Distribution teams for policy servicing requests.
• Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations and Distributions for policy servicing function.
• Coordinate with other departments/cross-functional teams for policy service and premium collection related.
• Continually improve the customer experience by gathering feedback from partner(s) and customers and gauge their satisfaction level.  Strive for ‘Omotenashi’ service standards.
• Understand the company’s policy provisions & products and be able to explain to customers.
• Perform UAT testing new products, functions, and system bugs.
• Additional duties may be assigned from time to time.
• Be initiative for process enhancement and customer centric.

• Any Bachelor’s degree holder and other related qualifications will be highly preferred.
• Proven work experience as Collection, Policy Servicing, and Customer Service with a minimum 3 years’ experience in Insurance, Banking, MFI, or other related backgrounds.

• Experience delivering client-focused solutions with a customer-centric mindset.

• Strong in people skills (interpersonal relationships), communication skill, and pro-business.

• A fast learner and able to work with cross-functional teams.

• Advanced Excel knowledge for premium collection-related reporting including monthly/daily reconciliation.

• Good knowledge of Microsoft tools and digital gadgets.