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Reporting to the Product Manager, this role holder will work under the supervision of the Assistant Product Manager to provide technical assistance and support to customers using the company's products or services. This role involves learning about the products, troubleshooting issues, and assisting customers to ensure their satisfaction. The Product Specialist collaborates with senior team members to resolve customer inquiries and contribute to the overall success of the team.

• Investigate system issues reported by customers, utilizing problem-solving skills and product knowledge to provide effective solutions.
• Develop a comprehensive understanding of the company's products, features, and functionalities to assist customers effectively and address their needs.
• Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides, to assist customers and team members.
• Handle escalated customer issues with urgency and professionalism, collaborating with cross-functional teams to resolve complex problems and ensure customer satisfaction.
• Collect customer feedback, insights, and suggestions to identify areas for product enhancement and communicate them to the product development team.
• Work closely with Senior team, product team and other departments to communicate customer needs, share insights, and drive product improvements.
• Availability to work outside of standard work hours when needed

• Degree in Finance, Accounting, Statistics, Marketing or related field
• 3+ years of working experience in banking industry

• Strong verbal and written communication skills

• Self-motivated with strong analytical skills and a deep understanding of market dynamics.

• Highly organized and detail oriented, with the ability to work on multiple projects/tasks at one time meet established deadlines

• Familiar with the use of MS office technologies: Excel, Word, PowerPoint, etc.