To support the day-to-day operations of our product and platform teams. This role is responsible for assisting with product documentation, testing, data analysis, and coordination between different teams. The ideal candidate is detail-oriented, eager to learn, and passionate about technology and product development.

1. Product Support
   • Assist in preparing product documentation (requirements, user guides, release notes).
   • Support product testing (UAT) and report issues to the product team.
   • Help maintain and update product information on internal systems.
2. Platform Monitoring
   • Monitor platform performance and report any technical issues to the IT/engineering team.
   • Collect and organize feedback from users regarding platform usability.
   • Track bug fixes, feature releases, and follow up on pending issues.
3. Data & Reporting
   • Assist in generating product usage and performance reports.
   • Help analyze customer feedback and usage patterns to identify improvements.
   • Maintain basic data dashboards or spreadsheets for tracking KPIs.
4. Coordination & Communication
   • Coordinate with cross-functional teams (engineering, operations, marketing) for smooth execution.
   • Attend team meetings, take notes, and follow up on action items.
   • Support the product team with presentation materials and reports.
5. Learning & Growth
   • Stay updated on industry trends, competitor offerings, and new tools.

Actively participate in training and skill development sessions.

• 2-3 years of experience in product management, platform operations (internship experience is acceptable).
• Basic understanding of digital platforms, mobile applications, or e-commerce systems is preferred.
• Basic knowledge of product lifecycle, requirement gathering, and feature testing.
• Familiar with tools such as Jira, Trello, Figma, or similar platforms.
• Good analytical and problem-solving skills; able to identify and report system or user issues clearly.
• Understanding of data interpretation using Excel, Google Sheets, or BI tools is an advantage.
• Able to coordinate effectively with cross-functional teams including design, tech, QA, and business units.
• Good documentation and reporting skills.
• Eager to learn and adapt in a fast-paced, agile working environment.
• Detail-oriented, organized, and proactive in following up tasks and timelines.
• Positive attitude with a focus on teamwork and ownership.
• Fluent English language (Chinese language preferred)