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Card Product Specialist will be an integral part of the team responsible for analysing prepaid/ debit card products' performance, facilitating internal communication, managing customer complaints, and ensuring exceptional customer service. This role will be responsible for executing analytical tasks, supporting communication initiatives, resolving customer issues, and maintaining positive relationships with internal and external stakeholders.

Main Support & Branch Communication

• Support the Product Manager in daily tasks and project activities. 
• Collect and organize data on card product performance (transactions, customer feedback, market trends). 
• Research market trends, competitor products, and relevant regulations. 
• Coordinate and communicate with branches to share updates, product information, and best practices. 
• Support branches by answering questions and providing guidance on card products. 
• Help organize meetings, training sessions, and workshops to improve communication with branches. 
• Ensure important information is delivered clearly and on time to all branches. 

Stakeholders Communication

• Work with external and internal teams (IT, Customer Service, Card Operation MarComms) to resolve issues and on projects

Process & Team Support

• Maintain clear documentation of processes and procedures. 
• Identify areas for improvement and suggest better ways of working. 
• Provide administrative support as needed, including scheduling meetings, managing calendars, and coordinating logistics for events.

• Bachelor’s degree in Business Administration, Economics, Finance, or related field.
• Proficiency in Microsoft Excel or other data analysis tools.
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Detail-oriented with a proactive approach to problem-solving and task execution.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues.
• Familiarity with banking products, complaint management processes, and customer service best practices is preferred but not required.
• Eagerness to learn and develop new skills in a dynamic and fast-paced environment.
• Proven 3 years of work experience in the banking industry.