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Purpose of the Role

• Responsible for driving sales and delivering exceptional customer care in our retail stores to support current and potential Ooredoo Myanmar (OML) customers.

Role Accountabilities 

Customer Service

• Effectively communicate products, services, prices, and packages to customers and potential customers
• Engage with customers to understand their needs and suggest products and solutions that best fit their requirements
• Proactively introduce special offers, new products and packages to maximize sales wallet and meet established sales targets
• Utilize CRM system and other sales related tools to effectively provide answers to customer inquiries
• Resolve customer questions, complaints and concerns by actively listening and following through with resolution
• Develop and continuously update knowledge of products and services in the Ooredoo portfolio

Sales Fulfillment

• Process Point-of-Sale purchases; including capturing, modifying and invoicing orders
• Handle product provisioning and activation requirements following procedures and regulatory guidelines
• Operate cash register for financial transactions and assist supervisor with cash drawer balancing

Retail Sales Operations

• Support the store manager in routine operational tasks such as daily maintenance and inventory check  
• Maintain presentation of sales floor, products, signage and visual display
• Capture customer feedback and share with store manager for continuous improvement
• Assist in preparing retail sales performance reports, explain and analyze findings
• Contribute to identifying on-going improvements of retail sales operations
• Participate actively in trade show events and other sales-driven activities

Minimum Experience & Essential Knowledge

• 2-3 Years of Data Analytics experience
• Strong understanding of SQL, Microsoft access to pull data for creating reports
• Working knowledge of Excel and power point
• Ability to understand and create visualizations like charts and graphs
• Aptitude to lean new/different processes, systems within the company to understand data architectures and work flows
  
  Only eligible applicants will be contacted directly by the Ooredoo Myanmar Talent Acquisition Team. Candidates who do not meet the requirements will be kept in our database for any future vacancies. (This position is open for Myanmar nationals only)