A Senior CRM Executive, you will be responsible for managing and leading the company’s interactions with current and future customers. Your primary goal is to ensure customer satisfaction and loyalty, as well as to increase brand engagement and profitability.

Overall Responsibility

• Developing and implementing CRM strategies to drive Customer Acquisition, retention, and loyalty.

• Project Monitoring CRM platform integration & set up new features.

• Managing customer databases and utilizing CRM systems to organize, automate, and synchronize sales, marketing, customer service, and technical support.

• Analyzing behavior to identify opportunities for improving Customer Engagement and Loyalty.

• Delivering the right message to the Right Consumer through CE, CVM and CRM communications.

• Collaborating with other departments, such as Brand Marketing, Sales, and others cross functional teams.

• Budget Management for overall CRM Team.

• Bachelor’s degree in computer science, Marketing, or related field.

• Over 3+ years of experience in CRM Strategy, systems, or campaign execution.

• Have a strong technical sense and marketing knowledge, especially in CRM dashboards and customer lifecycle management.

• Good English and Burmese language knowledge.

• Knowledge of data Analysis and reporting Techniques.

• Familiarity with digital marketing techniques.

• Willingness to Learn and grow continuously.