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Bahan | Yangon
Verified This job has been verified by the company as a real job vacancy.
17 Jan 2024
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • As the first point of contact for customers, he/she needs to answer service enquiries via telephone or face-to-face.
  • Ensure speedy maintenance and repair through clear identification of customer needs and accurate 8repair order preparation to ensure the Technician has the right information to correctly diagnose problems.
  • Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.)
  • Provide the initial fault diagnosis to the customer, clear cost estimates and keep customers informed of work progress.
  • Manage quotation process, including checking customer credit rating.
  • Monitor the work progress and keep customers informed of changes to cost and completion times.
  • Create clear precise customer invoices that show and itemize all parts and labour and lubricant charges.
  • Actively promote the services and benefits of the dealer’s service and part departments to all customers.
  • Take all necessary actions to resolve customer complaints in the shortest possible time.
  • Ensure all customers vehicles are clean and ready according to the promised completion time.
  • Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files.
  • Carry out the service delivery to the customers using the Toyota "Active Service
    Delivery" process.
  • Explain and promote value chain items and car care services.
  • Explain and introduction of T-Subuu Membership Program.

Open To

Male

Job Requirements

  • Bachelor degree with engineering background or experienced in related field is required.
  • Able to communicate in English is advantage.
  • Knowledge in computer skills is must. (Microsoft Office Word, Excel, PowerPoint & Outlook e-mail usage.)

 

What We Can Offer

Benefits

Bonus
Overtime
Uniform
Transportation Arrangement

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

Opportunities for promotion
Possibility for job training
Learn new skills and techniques