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Job Type - Field Service 

Work Location: Head Office (Tachileik)/ Branch (Mong Phyak)

1. Service Ticket Handling: Provide technical support to customers, particularly for Wi-Fi performance issues, connectivity problems, and basic configuration requests such as password changes.
2. Network Troubleshooting & Technical Analysis: ONU (Huawei) Fiber DB/ Memory, CPU Checking/ ONU/AP/ Router Ping test. Google Ping Test/ Bandwidth Speed test/ Router extend (AP(mode)+DHCP + Static IP)/ ACS(Auto Configuration Server)
3. Installation, Configuration & On-site Service: Relocating routers, adding additional routers, installing LAN cables to resolve customer issues. Install MikroTik devices, switches, routers, and access points for B2B, DIA, and FTTB services if assigned.
4. Customer Communication & Consultation
5. Internal Coordination & Additional Assignments
6. Equipment Handling & Asset Management
7. Documentation, Reporting & Compliance

• Any Bachelor's degree/diploma (Telecom., Electronics, Computer Science, or a related field is preferred.) 
• *Fresh graduates with strong technical aptitude and customer service skills may be considered.
• Minimum of 1years of experience in a technical support or field service role
• Technical certifications (A+, N+) are a plus.
• Proficiency in MS Office (Excel, Word, PowerPoint), Internet, Email
• Fit for fieldwork, Physically capable of handling equipment, climbing ladders, and working in various
  customer environments
• Strong problem-solving and analytical abilities.