This role is responsible for ensuring the highest level of service quality of KBZPay Center across the nation.

• Oversee and identify both service and quality assurance of whole KBZPay Center and implement necessary SOP and workflow for the centers to make sure that they are performing in line with organization standard.
• Contribute to the development of the organization’s strategic goals, particularly in relation to service and quality assurance.
• Identify the potential upcoming issues and challenges of KBZPay Centers for future projects and prepare necessary action plan to improve in all kind of aspect by working closely with head of service quality.
• Review business processes and operational workflow for centers to recommend improvements to internal controls and risk management procedures.
• Assess and evaluate the organization's internal control systems to identify weaknesses or inefficiencies.
• Align with internal and external team for smooth and better improvement of each workflow and SOP.
• Conduct necessary visit to the KBZPay Centers to make sure that all Center operations are in comply with KBZPay Center standard.
• Manage and lead the service quality team members to empower them by delegating specific task.
• Actively participate in problem-solving efforts to enhance the overall customer experience and quality of products and services.
• Foster a culture of continuous improvement within the service and quality assurance team.
• Collaborate with responsible BU/Functions to resolve quality-related problems and prevent recurrence.

• Prepare and present regular reports on service quality performance to DVCGM.

• Recognized degree (preferably in Business Management, Business Development, Sales)
• Minimum 3 years in Management Level

•  Relevant Experience in business development and customer service