To assist and support for the smooth operation of employee welfare and benefits programs, including healthcare reimbursement, insurance, employee identification cards, and marriage gifts. The role ensures efficient claim processing, timely communication with vendors, and accurate reporting to promote employees’ well-being and satisfaction.

• Collaborate for HR system enhancement in UAT testing and contribute to the creation of Business Requirement Documents (BRDs), actively participating in bug identification and resolution during UAT testing.
• Ensure smooth operation of all employee welfare and benefits programs, including family healthcare reimbursement, marriage gifts, and employee insurance.
• Claim assessments for both employees and family members, verifying documentation and ensuring payments are processed within approved timelines.
• Support end-to-end employee ID card processes — from batch submission and vendor coordination to delivery status follow-up and payment of delivery or lost card fees.
• Maintain updated and accurate records for all claim and ID card transactions, ensuring compliance and audit readiness.
• Coordinate with internal teams such as HR Business Partners, Employee Relations, and Finance for efficient claim and benefit processes from employee inquires.
• Communicate and collaborate with external partners (e.g., My Medicine, insurance providers and other business partner) to ensure smooth program execution.
• Support the preparation of Employee Benefits Program (EBP) materials such as announcement letters, service agreements, and related communications.
• Assist monthly reports and analyse benefit utilization trends to identify process improvement.
• Respond to employee inquiries via phone and email, maintaining a customer-focused and service-oriented approach.
• Participate in meetings, vendor discussions, and benefit awareness activities to support departmental initiatives.
• Any others are assigned by line manager upon organization needed
• Provide daily reports to the direct line manager and other relevant stakeholders on the progress of tasks assigned by the functional head

• Bachelor’s Degree required in relevant field
• Strong knowledge of employee welfare, insurance, and reimbursement processes.
• Excellent communication and coordination skills, both verbal and written.
• Proven computer literacy in Microsoft Office series, database skills, Office G-suite
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Strong sense of integrity, accountability, and commitment to employee well-being.