MMR
Myanmar
Shift Management Officer (For Call Center)
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
An Excellent Opportunity for ...
This position is under Customer Care Department (Call Center) and report to Manager and Customer Care Director.
- Set up and control working schedules, check attendance for agents.- Directly answer difficult cases and update the error on the website.- Control call traffic to ensure maximum productivity of the answering.- Report periodically the results of the implementation of the connection indicators for the BOD.
- Productivity is maintained, ensure connection rate in shift.- Periodically report on result of KPI (connection rate, productivity…)
- Solve arising issue in shift.
Open To
Job Requirements
-Bachelor Degree Holder- At least 1 year working experience in Customer Service (Call Center) as Shift Leader.-Good Command of English in Writing and Speaking.
What We Can Offer
Benefits
Highlights
Career Opportunities
Do you have experience in Managing Shift for Call Center Agents at least 1 year?
Do you have good Command of English in Writing and Speaking?
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