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Head Of Operation & Service Quality Management

KBZ Bank
Pabedan | Yangon
Verified This job has been verified by the company as a real job vacancy.
05 Apr 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Head Of Operation & Service Quality Management
KBZ Bank, Pabedan | Yangon
APPLY HERE

Head Of Operation & Service Quality Management

KBZ Bank
Yangon
APPLY HERE

Head Of Operation & Service Quality Management

KBZ Bank
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Pabedan | Yangon
05 Apr 2024
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Ensure that Operational processes & policies are in place and followed by the operation team
  • Develop and enforce sound policies and structures
  • Initiate & review the business requirements for system automation & new products design
  • Ensure all service requests are resolved within agreed turn-around time.
  • Provide operational support to internal teams & to corporate clients
  • Ensure that customers are onboarded within agreed turn-around time
  • Ensure to maintain proper record keeping/archival of customer’s documentation and agreements
  • Understands the risk & can add controls in the processes for mitigating any fraud.
  • Evaluate risk and lead quality assurance efforts
  • Report on operational performance and suggest improvements
  • Oversee all operational and managerial duties related to channel operations
  • Create a strong workforce by developing competent individuals in the daily operations team
  • Oversee the processing Level 3 support activities to ensure due process, accuracy and accountability are followed
  • Ensure customers’ data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Develop and implement quality control processes, identifying trends and making recommendations for improvement
  • Lead and manage a team of quality control personnel, providing guidance, coaching and support as needed
  • Monitor and analyze data related to quality control processes, identifying trends, and making recommendations for improvement.

Open To

Repatriate
Male/Female

Job Requirements

  • Recognized degree (preferably in Business Management, Business Administration and Marketing)
  • Must have minimum 5 to 10 years in Fintech business
  • Good command in English for both verbal and written
  • Good leadership and management skill
  • Be able to work under pressure and tight timeline
  • Result oriented
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Open and collaborative style; must be comfortable working in an environment where ideas are shared and challenged

What We Can Offer

Benefits

Quarterly Bonus
Medical Insurance
Attractive Salary

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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Experience level

Manager

Job Function

Project, Operations Management

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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