Job Description

Position Title: Student Services Officer

Department: Commercial Team (Supporting Role)

Location: Yangon, Myanmar

Salary: Starting from 600,000 MMK per month (based on experience and qualifications)

Summary (Read This First)

The Student Services Officer is a supporting role in Elevate’s commercial team. This position is focused on handling applications, visa processes, student inquiries, and follow-ups to ensure smooth operations for both students and counselors.

This is not a counseling role — the officer works behind the scenes to support counselors and students with administrative and documentation tasks. Only after gaining 2–3 years of experience may the candidate be considered for counseling responsibilities.

The job requires someone who is:

• Detail-oriented — forms and visa applications must be 100% accurate.

• Responsive and flexible — able to assist quickly, including outside working hours if needed.

• Patient and professional — especially when handling repeated questions or changing instructions.

• Supportive — always ready to back up counselors and students.

About Elevate Education

Elevate Education is Myanmar’s leading study abroad services company, helping students access higher education opportunities — with a main focus on Thailand, as well as Singapore and Malaysia. Our mission is to guide and support students throughout their study abroad journey with professionalism, care, and precision.

Key Responsibilities

1. Handle student university applications to Thailand, Singapore, and Malaysia, ensuring accuracy and timely submission.

2. Prepare and check visa application documents with zero errors.

3. Assist in arranging student accommodation and related logistics.

4. Support counselors by managing administrative tasks, forms, and student follow-ups.

5. Handle student inquiries and respond professionally through calls, messages, or in-person communication.

6. Monitor messages and respond on behalf of counselors when they are unavailable.

7. Ensure all student documentation is accurate, complete, and aligned with Elevate’s standards.

8. Be available to assist during urgent cases, even outside of working hours or weekends, if required.

9. Travel for work when necessary (e.g., education events or fairs in other regions).

10. Perform additional tasks as assigned, depending on business needs.

Desired Traits

• Humble, Hungry, and Smart (Ideal Team Player qualities).

• Strong supportive mindset — willing to go the extra mile to assist others.

• Growth mindset — open to learning and improving processes.

• Resilient under pressure with a problem-solving attitude.

Benefits

• Salary starting at 600,000 MMK per month (higher based on experience and skills).

• Performance-based incentives and growth opportunities.

• Supportive and dynamic team environment.

• Career development and training to prepare for future counseling responsibilities (after 2–3 years of experience).

Application Process

Interested candidates are invited to complete the Pre-Screening Form and submit their CV. Shortlisted candidates will be contacted for interviews.

📧 Email: [email protected]

Required Qualifications

• Bachelor’s degree (any discipline, preferably in business, administration, or related fields).

• At least 1–2 years of prior experience in student services, administration, or related roles.

• Strong English communication skills (written and spoken).

• Detail-oriented with the ability to spot errors in forms and visa applications.

• Patient and professional when dealing with students and colleagues.

• Responsive and willing to work flexibly, including outside regular hours if necessary.

• Strong organizational and multitasking skills under pressure.

• Proficiency with Google Workspace (Docs, Sheets, Drive).