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Technical Support

(IT Support)

KBZ Bank
Pabedan | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. 1 day(s) ago
Recruiter active2 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active2 hours ago The recruiter at this company was last active reviewing applications.
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Technical Support

KBZ Bank
Yangon
Apply Here

Technical Support

(IT Support)

KBZ Bank
Recruiter active2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Pabedan | Yangon
  1 Post
1 day(s) ago
Verified This job has been verified by the company as a real job vacancy.
Recruiter active2 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Highlight critical issues to the reporting manager and other related teams whenever necessary.
  • Checklist for operation equipment and infra all went well.
  • Provide level 1 support to Team Members with application, service issues.
  • Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required.
  • Manage technical floors and daily work schedule to ensure sufficient call centre coverage.
  • Train customers and colleagues on equipment operation and maintenance as required.
  • Work with the Tech and PMO team and be able to follow instructions.
  • Monitor office equipments and make sure it is properly used.
  • Check the inventory and request PC or office equipment when necessary.
  • Follow up any system and reporting issues to related teams and get closure.
  • Collection of data and report preparation of Reports and Performance Dashboard.
  • Keep updated of any Technical announcements related to the team and share the same for action whenever required.
  • Follow up for system user error, password reset or unlock and request of new user system accounts.
  • Standby for planned change activities in Software and Hardware of Contact Centre Operations.
  • Fix the technical problems with root cause.
  • Follow up and close TOM technical deliverables.
  • Lead all technical related requirements.

Open To

New Graduates
Male/Female

Job Requirements

  • Possess at least a Bachelor- Degree, in IT or related fields.
  • Strong knowledge in Microsoft Office, Network Engineering (NE) and PC hardware/components maintenance.
  • Prefer to have contact centre related applications experience.
  • Possess strong problem-solving skills, professional maturity, communication skills and ability to work independently.
  • Problem-solving – the ability to handle complex enquiries, tech related support and also day-to-day challenges involved.
  • Able to work in Shift 24/7 Environment.
  • Ability to command both spoken and written in Myanmar and English.

What we can offer

Benefits

Uniform
Bonus
Hostle
Sat & Sun Off

Highlights

International Standard
Fun Working Environment

Career Opportunities

Learn new skills on the Job.
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More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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