Technical Support Lead (ICT) in Yangon

Technical Support Lead (ICT)

Hana Microfinance Ltd

Kamaryut | Yangon

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Technical Support Lead (ICT)

Hana Microfinance Ltd, Kamaryut | Yangon

APPLY HERE

Technical Support Lead (ICT)

Hana Microfinance Ltd

APPLY HERE

Technical Support Lead (ICT)

Hana Microfinance Ltd

Myanmar - Yangon

Kamaryut | Yangon

07 Mar 2024

APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Plan, organize, direct, control and coordinate the acquisition, development, maintenance, and use of digital and telecommunication systems.
Responsible for overseeing the day-to-day operations of the ICT Tech Support Team.
Leading Technical Support Team and provide technical assistance and support for incoming queries and issues related to system, Infrastructure and digitization projects.
Installing and configuration client computer hardware system, security devices, digital devices and applications
Administering Office 365 and Azure cloud services.
Troubleshooting system, network problems, security devices and diagnosing and solving hardware or software faults
Monitor and maintain computer systems, networks, security devices and digital devices
Manage the IT assets list and report to Head of ICT.
Be actively involved with the operational delivery and UAT if required for new product and feature releases
Report on all incoming technical support inquiries
Support the development of new products of the company by creating surveys, providing clear instructions to the relevant staffs to carry out properly
Collect, clean, detect and correct the relevant data to convert it into useful information and analyze them to report to the management
Communicate with branches and solve the ICT devices and network errors reported by the branches
Prepare operation related report according to the management and regulator request
Work with departmental managers to support them with the specific data needs
Contribute to team effort by accomplishing related results as needed
Provide ongoing support for the management
Support the team with any necessary tasks as requested or required
Coaching Digital Officers and Technical Support staffs from head office and branches.
Actively participate in digital transformation initiatives and software/ hardware service management.
Clearly communicate escalated issues to vendors, ICT Manager and Head of ICT as needed.
Monitor, Measure and Evaluate effectiveness and usefulness of ICT Devices regularly.

Open To

Repatriate

Male/Female

Job Requirements

Bachelor Degree in computing or other IT related discipline
Minimum 4 years experiences in related IT field
Must have knowledge of Networking and Cyber Security.
Have interest in financial products and services
Ability to organize and manage multiple priorities for maximum delivery result
Fluency in both English and Burmese
Strong interpersonal, presentation and communications skills in both English and Myanmar
Committed, results-oriented, and solid team player
Trustworthy and able to maintain confidential information with high level of integrity
Able to plan, organize, work under pressure and tight deadline, in a fast-paced dynamic environment
Proficient in MS Office: especially in MS Excel, Word and PowerPoint