This role is mainly responsible for monitoring and preparing the KBZPay transaction statements within the SLA by ensuring 100% accuracy and maintaining daily reports for the Legal team.

• Monitor & handle daily transaction which are received from Legal team by meeting SLA
• Prepare transaction statements in accordance with the service parameters, policies and standard operations procedures (SOP) by ensuring zero error and in a timely manner.
• Need to liaise with the Legal & Compliance team for updated guidelines and internal teams as well if required.
• Escalate immediately the appropriate supervisor of any irregular issues or transactions.
• Escalate to management for any challenges which will have impact to daily operations
• Accountable for the maintenance and updation of all transactional records.
• Know the task scope and meet KPIs by ensuring quality compliance.
• Need to monitor the efficiency of team members and report to upper management.

• Supervise and manage the daily work of the team while absent from AFH.

• Multi-tasking and time-management skills, with the ability to prioritise tasks.

• Flexible to work in shift assignments.

• Providing training to staff members on transaction monitoring procedures and offering technical guidance on using monitoring tools effectively.

• Keeping detailed records of all investigations, findings, and reports for audit purposes.

• Generating regular reports for management review and preparing documentation for regulatory submissions when necessary.

• Any Bachelor Degree Holder

• Able to communicate effectively at all levels.

• Good presentation skills and people skills; team player.

• Knowledge of customer service principles and practices.

• Strong proficiency in Microsoft Word, Excel and PowerPoint

• Basic English Skill.

• Demonstrates high energy, professionalism and maturity

• Being able to adapt to new situations and environments is important.

• Prefer with at least 2-3 years of working experience in the related field is required.