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72 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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Myanmar Airways International
3 Posts
Yangon.
Yangon. 3 Posts
Benefits: Shift Allowance Transport Provide FOC Tickets Free Medical Consultation Service Long Service Award PA Insurance Coverage
Highlights:Join a winning team
Career Opportunities: Opportunities for promotion
To provide accurate information about flight bookings, check-in procedures, and airline policies. To manage customer requests for changes, cancellatio...
Epic World Co.,Ltd
Yangon
Yangon 3 Posts
Benefits: Bonus Overtimes Allowance Travel Allowance Yearly Bonus
Highlights:Fun Working Environment Joined an experience team
Career Opportunities: Training provided promotion opportunities
Answer customer calls regarding Visa requirements,application processes and documentation. Explain different visa options,processing times and special...
Phee Int’l Shipping (Myanmar) Ltd.
1 Post
Yangon 1 Post
Benefits: * Bonus * Ferry support * Mobile allowance * Rewards for over performance
Highlights:* Make a difference * Join an experienced team
Career Opportunities: * Training provided * Learn new skills on the job * Promotion opportunities
Work to ensure that all tools containing information from the sales teams are current and compliant. Help customers select products based on the custo...
Industrial and Commercial Bank of China (ICBC)
Benefits: (1) Competitive salary package, bonus (2) Office Meal (3) Overtime payments (4) Rewards for over performance
Highlights:(1) International and fun working environment (2) Join an experienced team
Career Opportunities: (1) Comprehensive training provided (2) a promising career development
Evaluate new clients, structure credit facilities, perform credit assessment, cash flow projections and loan documentations Build and develop relation...
Myanmar Imperial College - MIC
Benefits: Annual Bonus Travel allowance Overtime payments Rewards for over performance
Highlights:Fun working environment International standards Differences and challenges
Career Opportunities: Training provided Learn new skills on the job Promotion opportunities Life long learning opportunities
Collect and analyze data for the purpose of evaluating student progress. Identify needs in our network that members of student service department can ...
CANAL PLUS MYANMAR LIMITED
Benefits: o Bonus o Phone & Travel allowance o Health insurance for employee and family
Highlights:CANAL+ is an equal opportunity employer. We welcome applications from all individuals regardless of race,gender,disability or any other characteristic
Career Opportunities: o Training & coaching provided
Monitor and audit agent performance across all channels (Inbound, Outbound and Digital) Identify performance gaps and perform root cause analysis to r...
Asia Strategic Education
Mandalay
Mandalay 1 Post
Benefits: - Rewards over performance
Highlights:-Fun Working environment -International Standards -Make a Difference -Join an experienced team
Career Opportunities: -Training provided -Learn new skills on the job -Promotion opportunities -Management potential
Assist Head of Student Service with planning the Orientation Program and all the other events in consultation with relevant departments Increase stude...
Ayeyarwaddy Seeds Co.,Ltd.
Benefits: Yearly Bonus and Salary Increment Life Insurance Promotion over performance Long Service Award
Highlights:Grow with Myanmar’s leading seed company Learn from industry experts Build your future in agribusiness Driving agriculture, growing careers
Career Opportunities: Learn and grow with ASC Gain agribusiness expertise Work alongside industry leaders Build a rewarding career
Order Management: Process, verify, and track customer orders, ensuring accuracy in pricing, product details, and delivery timelines. Inventory Coord...
KBZ Bank
Ayeyawady Division
Ayeyawady Division 1 Post
Benefits: Bonus Travel allowance
Highlights:Join an experience team
Career Opportunities: Learn new skill on the job
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effecti...
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standard Leading Bank in Myanmar
Career Opportunities: Possibility for job training Learn new skills and techniques
The Service Quality Assurance Coordinator is responsible for coordinating, tracking, and supporting service quality assurance activities across KBZ Ba...
The Senior Project Coordinator is responsible for managing customer service-focused projects from planning to completion. This role involves collabora...
Sae Paing Development Ltd
Benefits: Ferry Provide Meal Allowance Phone Bill Working Hours - 8:30 AM to 5:30 PM Day Off - Sunday, Gazette Holidays
Highlights:- An awesome company - Join a winning team - You can make a difference
Career Opportunities: - Opportunities for promotion - Learn new skills and techniques
- Prepare and facilitate contract agreements with buyers of sold units. - Maintain accurate records of payments terms and general agreements for contr...
RnR - Rhythm & Rhymes
Benefits: - Monthly KPI Incentive - Transportation Allowance - Overtime Payments - Rewards of over performance
Highlights:- International Standards
Career Opportunities: - Training Provided - Management Potential
Key Responsibilities: • Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate agent performance against company standar...
Mahar Bawga Group of Companies
10 Posts
Yangon 10 Posts
Benefits: Attendance Bonus Performance Allowance 2 times bonus per years
Career Opportunities: Promotion Opportunity Oversea Experience
Lead community outreach activities under the guidance of the Branch Manager to promote the Company's loan products and financial services within t...
MC-Jalux Airport Services Co.,Ltd (MJAS)
7 Posts
Mandalay 7 Posts
Benefits: - Bonus - Health Allowance - Grooming Allowance - Insurance - Uniform - Ferry(or)Transportation Allowance - Laundry Services - Shift Allowanc
Highlights:- International aviation experiences - Positive workplace culture - Transparency & Fairness
Career Opportunities: - Comprehensive Training & Development - Supportive & Collaborative Environment - Promotion - Further opportunities
Handle all passenger-related operations for incoming and outgoing flights, ensuring the highest quality of service in line with MJAS standards. Maint...
Yoma Bank
Benefits: • Mobile Phone Allowance • Life Insurance • Limited Medical Cover
Highlights:• Empowered Working Environment • Diverse Team
Career Opportunities: • Learning and Development Platform • Opportunities to Explore Multiple Career Paths
ROLE PURPOSE This position plays a vital role within the Commercial Banking team. It is responsible for managing a portfolio of lending customers and...
Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover
ROLE PURPOSE The Associate/ Senior Associate - Relationship Manager (Commercial Banking) plays a more advanced support role for Relationship Manager...
Exera Myanmar
Benefits: Rewards for over performance OT
Highlights:Fun working environments Only 15 or 16 working days in a month
Career Opportunities: Training provided
Work Schedule The shift pattern follows a 2 working days / 2 days off cycle . Day 1: Day Shift Day 2: Night Shift Shift Hours Day Shift: 6:30...
New Sky Travel
Benefits: >Bonus >Incentive >Transportation Allowance >Overtime Payments >Rewards for over performance
Highlights:>Fun working environment >Make a different >Join an experienced team
Career Opportunities: >Training Provided >Promotion opportunities >Management Potential
Job Description: Senior Ticketing Executive Senior Ticketing Executive တစ်ယောက်အနေဖြင့် ပြည်တွင်း/ပြည်ပ လေယာဉ်လက်မှတ် အရောင်းကဏ္ဍကို ကျွမ်းကျင်စွာ ကိ...
Daiichi Life Insurance Myanmar Ltd
Benefits: * Rewards for overperformance * Weekends Off (Saturday & Sunday) * Public Holidays Off
Highlights:* Fun Working environment * International Standards * Make a difference * Join an experienced team
Career Opportunities: * Learn new Skills on the Job * Hands-on Experience with Real Projects * Grow Your Skills and Advance Your Career
The Customer Service Assistant is responsible for proactively contacting existing customers within the company's database to strengthen customer r...
Benefits: * Respective commission & Bonus
Highlights:* International Standard
Career Opportunities: * Learn new skills on the job.
About Kids&Us International Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a ra...
Heguru Yangon Centre
Benefits: Yearly Bonus
Highlights:. Fun working environment
Job Summary Join a friendly education center in Kamaryut, Yangon, as a Front Office team member supporting daily customer service and administrative ...
Supervise and manage the daily activities of Customer Engagement Officers. Monitor call quality and ensure compliance with company service standards. ...
ROLE PURPOSE The Vice President - Corporate Banking will be executing Yoma Bank’s corporate banking business strategy with a view to achieving...
Mandalay 3 Posts
Benefits: - Bonus, - Health Allowance - Grooming Allowance - Insurance - Uniform - Transportation Allowance - Laundry Services - Shift Allowance
Career Opportunities: - Comprehensive Training & Development - International Gateway Career - Supportive & Collaborative Environment - Promotion - Further opportunity
Welcome and assist guests with warmth and professionalism while upholding the company’s premium service standards & informations. Provide ac...
Benefits: o Bonus o Phone & Travel allowance o Health insurance for employee and family.
JOB DESCRIPTION: Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents cal...
40 Posts
Yangon 40 Posts
Highlights:International Standards Leading Bank in Myanmar
Career Opportunities: Opportunities for promotion Possibility for job training Learn new skills and techniques
Supports the Branch Incharge and second branch in charge in the effective execution of the branch’s business plans to deepen account adoption an...
JFE MYANMAR Coated Steel
Benefits: Ferry Provided. Transportation Allowance. Meal provided partially. Phone Bill provided. Incentive Allowance Health Insurance and life Insurance
Highlights:International Standard
Career Opportunities: Learn new skill on the job.
To work safely at all times and to actively participate in JMCS Safety programs. Be the first point of contact for customers ensuring the JMCS Service...
Concordia Public Company Limited
2 Posts
Yangon 2 Posts
Benefits: Working Day: Mon to Fri, Meal Allowance, Attendance Allowance, Ferry Provided
Highlights:Make a difference
Career Opportunities: Possibility for job training
Administer, monitor, and maintain the company's CRM system. Support CRM users across departments and provide troubleshooting assistance. Ensure CR...
MARGA GROUP
Benefits: - Overtime Allowance - Hospitalization and Life Insurance - Other staff benefits
Highlights:- 6 days a week - work with duty roaster
Career Opportunities: - International Working Standard - Learn new skills on job
Job Descriptions: Build and maintain positive relationship with residents. Promptly handle and resolve all inquiries and requests ensuring a high lev...