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73 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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Asia Strategic Education
1 Post
Yangon
Yangon 1 Post
Benefits: Pun Hlaing Medical Package Free Learning Programs from Wall Street English Company Laptop Provided Monthly Bonus/Commission
Highlights:Fun Working Environment International Organization Chance to work together with Language Specialist/Foreigners
Career Opportunities: Hanover Prepared Skill Trainings Provided Promotion Opportunities Management Potential Business Transfers Available Increment Opportunities
Key Areas of Responsibility for Student Service / English Coach Position This position will be hired for Wall Street English Myanmar. *Student progr...
Coca-Cola Pinya Beverages Myanmar
Benefits: Car Provided
Highlights:Join a winning team
Career Opportunities: Opportunities for promotion
Job Summary We are seeking a highly motivated and results-driven Customer Development Executive to manage and grow key accounts in Modern Trade and E...
KBZ Bank
7 Posts
Yangon 7 Posts
Benefits: Bonus Travel allowance
Highlights:Join an experience team
Career Opportunities: Learn new skill on the job
Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries,...
Mandalay
Mandalay 1 Post
Benefits: Bonus
Highlights:International Leading Bank
Career Opportunities: Management Potential
This role is responsible for assisting the Supervisor in managing day-to-day Territory Support operations to ensure effective handling of KBZPay-relat...
2 Posts
Ayeyawady Division
Ayeyawady Division 2 Posts
The role is responsible to ensure the quality, accuracy, and compliance of tickets handling by Level 2 ticket handling team escalated via Bank Branche...
10 Posts
Yangon 10 Posts
Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effecti...
11 Posts
Yangon 11 Posts
Benefits: - Competitive salary package - Practical experience in e-Wallet operations
Highlights:- Employment type(One year Contract) - International Standards
Career Opportunities: - Comprehensive on-the-job training provided
Job Purpose: The Customer Care Officer (JA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries,...
5 Posts
Yangon 5 Posts
Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth ...
Shan State
Shan State 1 Post
Benefits: Quarterly Bonus
Highlights:International Leading Bank in Myanmar
Career Opportunities: Learn new skills on the job
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific t...
4 Posts
NayPyiTaw
NayPyiTaw 4 Posts
Benefits: ယူနီဖောင်း ဘောနပ်စ် အချိန်ပိုကြေး
Highlights:အသက် ၂၀-၃၀ ကြားဖြစ်ရမည်။ ဆက်ဆံရေးပြေပြစ်ကောင်းမွန်သူဖြစ်ရမည်။ ဝန်ဆောင်မှုပေးခြင်းကို အမှန်တကယ်စိတ်ပါဝင်စားသူဖြစ်ရမည်။
Career Opportunities: လိုအပ်သည်များကိုသင်တန်းပေးခြင်း အလုပ်ခွင်တွင် ကျွမ်းကျင်မှုအသစ်များ တက်မြောက်နိုင်ခြင်း
Understanding of customer satisfaction with service centric minded. Delivering with high level of customer service with online solution. The main dut...
Yangon 2 Posts
Benefits: - commission
Highlights:-Fun Working environment -International Standards -Make a difference -Join an experienced team
Career Opportunities: -Training provided -Learn new skills on the job -Promotion opportunities -Management potentials
It is important to enter the Prospect's information in HubSpot completely and accurately. The discussion plan must be clearly explained to the pro...
Benefits: Quarterly Bonus Others Allowance Ferry Provided Uniform Provide Health Care Insurance Sat,Sun and Gazette Day Off
Highlights:An inclusive workplace that values diversity and teamwork Leading Bank in Myanmar Join an experienced team Fun working environment
Career Opportunities: Opportunities for promotion Possibility for job training Learn new skills and techniques
Job Description ဘဏ်၏ဝန်ဆောင်မှုများ၊ Product များကိုကောင်းစွာသိရှိပြီး Customer များအားသေချာစွာရှင်းလင်းပြောကြားပေးခြင်း။ ဘဏ်စာရင်းရေးသွင်းခြင်း၊ စာရ...
Javelin Services Ltd (AEQUITAS Holding)
Benefits: • Work for an International company • Develop your skills to international standards
Highlights:Work as part of a tight-knit international team of professionals.
Career Opportunities: • Progressive training provided • Strong potential to increase both position and salary
Build relationships with key client accounts. Schedule quarter meetings with clients to ensure service quality is good. Provide meeting minutes and ac...
Epic World Co.,Ltd
Benefits: Yearly Bonus Travel Allowance Overtime Allowance
Highlights:Fun Working Environment International Standards Make a difference Join an experience team
Career Opportunities: Learn New Skills on Job Promotion opportunities Training Provide
Answer customer calls regarding Visa requirements,application processes and documentation. Explain different visa options,processing times and special...
Green Pest Management Co.,Ltd
Benefits: -Performance-Based Incentives -Transportation & Mobile Allowance
Highlights:- Salary Review based on performance - Professional Training & Career Development Opportunities
Career Opportunities: - Great talent deserves great opportunities and rewards.
Visit customer sites to conduct surveys and assess pest-related issues and site conditions. Collect essential site information, measurements, photogra...
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:International Standard Leading Bank in Myanmar
Career Opportunities: Possibility for job training Learn new skills and techniques
Assist in the Implementation branch-service assessment on customer service SOPs Explore effective and efficient service facilitation methods for front...
Monitor the Customer feedback report, and survey to ensure the achievement of service quality targets. Ensure evaluation of the service and implementa...
The Senior Project Coordinator is responsible for managing customer service-focused projects from planning to completion. This role involves collabora...
The Service Quality Assurance Coordinator is responsible for coordinating, tracking, and supporting service quality assurance activities across KBZ Ba...
Work closely with SAM in all Service Ambassador -related projects that require support. Monitor quality of customer services and customer satisfaction...
The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback. M...
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care SupportOff
Highlights:International Standards Leading Bank in Myanmar
Career Opportunities: Learn new skills on job.
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. ... The Team Leader's responsibiliti...
Myanma Awba Group
Benefits: Ferry Provided (at pick up point) B2B Sim Card
Highlights:You can make a difference
Career Opportunities: Possibility for job training
Customer Order များကို မှန်ကန်မြန်ဆန်စွာ Processing ပြုလုပ်ပြီး Order Status များကို Follow-up ပြုလုပ်ရမည်။ Customer Complaint နှင့် Order/Delivery ဆိ...
Sae Paing Development Ltd
Benefits: Ferry Provide Meal Allowance Phone Bill Working Hours - 8:30 AM to 5:30 PM Day Off - Sunday, Gazette Holidays
Highlights:- An awesome company - Join a winning team - You can make a difference
Career Opportunities: - Opportunities for promotion - Learn new skills and techniques
Prepare and facilitate contract agreements with buyers of sold units. Maintain accurate records of payments terms and general agreements for contracte...
CANAL PLUS MYANMAR LIMITED
Benefits: o Bonus o Phone & Travel allowance o Health insurance for employee and family.
Highlights:CANAL+ is an equal opportunity employer. We welcome applications from all individuals regardless of race,gender,disability or any other characteristic
Career Opportunities: o Training & coaching provided
Provides product/service information by answering questions; offering assistance. Operation floor checking for support to agents call answering. Check...
ATOM
Benefits: Airtime Usage Medical Insurance Coverage Bonus Entitlement
Highlights:An awesome company
Manager Call Center In-Charge Operation is responsible for managing Call Center operation to achieve core KPIs of Call Center, focusing on improving t...