ROLE PURPOSE 

       This Credit Care & Recovery Specialist is responsible for managing and recovering overdue debts from customers, minimizing credit losses, and ensuring compliance with Central Banking Regulations and internal policies.

KEY RESPONSIBILITIES  

• Tracking delinquent accounts to identify the loan outstanding and arrears payments 

• Contact customers via phone, email, and through post mail to discuss and remind the overdue accounts and resolve the dispute 

• Need to plan and execute strategies based on the client payment behavior and the segment to recover the loan balance or the overdue outstanding. 

• Analyze the client’s source of income to be able to repay the loan and help them to recover the loan balance 

• Ensure all collection activities including recording the client conversations, payment plans and relevant information in the collection system 

• Need to prepare a regular report on collection performance and account status of handling default loan portfolio 

• Need to visit the default loan borrowers and action necessary procedures to ensure the recovery of default loan 

• Ad hoc tasks assigned by Reporting Manager. 

REQUIRED QUALIFICATION 

Education & Special Training  

• Bachelor’s degree in Finance, Banking and Finance, Accounting or Business.

Experience 

• Minimum 2 years of working experience in Banking or Financial Services.

Knowledge & Skills  

• Strong negotiation and communication skills.
• Knowledge of credit and Myanmar laws and practices. 
• Ability to analyze financial data and customer profiles .
• Detail-oriented and organized. 
• Empathetic yet firm in handling customer interactions.

Languages 

• Excellent communication in Burmese and English. 
• Good English and Burmese writing skill.