Job Purpose The Network Sourcing Manager is closely with the Head of Infrastructure Sourcing to enhance end-to-end procurement category management and strategy development. This includes executing sourcing initiatives, negotiating contracts, and managing supplier relationships. Key Responsibilities Works with management, stakeholders, and internal users to define business needs and develop a high-level specification. Align with user team, operation team and finance team by supporting in business case developments Perform Market/Commodity options including make versus buy assessment. Develop category strategy and plan. Based on the defined strategy, to perform pre-procurement market tests and market engagement. Development of required documentation. E.g., Request for Quotation (RFQ) Building supplier pool for an Invitation to Tender (ITT) exercise. RFQ distribution and communication to suppliers. Evaluation of bids/tenders/quotations. Negotiate with suppliers to secure the most favorable commercial and contractual terms. Providing awarding recommendation to procurement steering committee. Liaise with user team to have successful implementation of contracts. Support P2P process by building catalogs, supplier registration into P2P system. Responsible for post-contract management by managing the contracts to maximize cost competitiveness and ensure suppliers adhere to the service level as per the contract obligations. Work closely with both internal and external Supply chain/logistics team for inbound consignments (Import). Responsible for contract performance review and continuous improvement. Building strong supplier relationship management with suppliers to have strategic alliance with key suppliers. As part of sourcing initiatives, collaborate with other support functions such as legal, security, compliance etc. Implements and executes procurement strategies in line with supply chain and company’s market needs. Execute and manage the contracts to maximize cost competitiveness and ensure supplier adhere to the service level as per the contract obligations. Manage the process for Business Partner Risk assessment to ensure compliance with the set criteria Gathers and interprets data; utilizing key procurement information, system technology, e-commerce, and systems to execute contracts and purchase orders, perform spend analysis, and generate reports. Works with Line Manager to establish savings targets, tracks, meets and reports savings in monthly reports and other department performance metrics. Problem solving by using professional concepts aligned with company policies and procedures. Candidates with a solution-oriented mindset are much preferred.
Job Purpose : The Assistant Manager, People & Employer Branding, plays a vital role in enhancing the organization's culture, employee engagement, and employer brand. This position focuses on developing initiatives that promote a positive workplace culture, attract top talent, and ensure the organization is positioned as an employer of choice. Key Responsibilities Employer Branding & Talent Attraction Develop and execute creative employer branding campaigns that resonate with the target audience. Design visually engaging content for social media, career pages, events, and digital platforms. Collaborate with internal teams and external agencies to deliver high-quality branding materials, including videos, infographics, and employee stories. Represent the organization at career fairs, networking events, and community engagements to promote its employer brand. Creative Design & Content Development Lead the design and production of materials such as posters, brochures, event branding, and internal communications assets. Create ideas upon multimedia content, including video production, motion graphics, and animations, to highlight the organization’s culture and values. Ensure all designs align with the organization’s visual identity and brand guidelines. Continuously explore creative trends and integrate innovative design approaches to maintain brand relevance. Culture Development & Employee Engagement Partner with stakeholders to design and execute initiatives that promote a positive and inclusive workplace culture. Plan and organize creative employee engagement activities, including team-building events, appreciation campaigns, and onboarding experiences. Build and enhance internal recognition programs to celebrate achievements and milestones creatively. Use storytelling and design to amplify cultural initiatives and foster emotional connections among employees. Internal and External Communications Develop creative storytelling campaigns featuring employees and team achievements for internal and external audiences. Design and manage content for internal platforms like newsletters, intranet, and digital displays. Create external-facing materials for social media, and career pages to attract top talent and enhance the employer brand. Performance Metrics & Reporting Track and analyze the performance of employer branding campaigns and engagement initiatives. Provide insights and recommendations based on data to enhance creative and branding strategies. Prepare regular reports on the success of campaigns, cultural initiatives, and design projects for leadership.
Job Purpose To provide complex activities in the process of developing and enhancing distributor capabilities in all aspects, to ensure distributor operate their business effectively, as well as act as representative of ATOM to establish relationship with an authorized distributor in order to achieve performance targets. Key Responsibilities Responsible for sales & distributions management, sales team development, sales and distribution development & expansion, achievement of sales targets, customer acquisition, customer retention, overall operation and flawless executions regarding market servicing, market communication, visibility and network expansion and quality. Making sure growth in customer usages and revenue. Implement the action plans for managing authorized distributor to achieve sales targets, activities, inventory management, and retailer network expansion. Take the fully responsibility for respective Cluster Business Development month on month and year on year. Responsible for Basic KPI (Primary, Secondary, GA, New POS). Ability to do BTS performance growth and also UAO, ETO, PLO growth. To make sure effective communication of promotion schemes to all stakeholders and maximum visibility at the POS level in the assigned territory. Monitor and analyses an authorized distributor performance and junior members to provide development plan. Enable to find out potential leads for distributor expansion. Perform recruitment supporting activities to authorized distributors, in order to recruit new qualified distributor’s staff. Monitor a distributor’s operations and coordinate with managers of distributor to ensure the alignment and compliance with signed contracts and Telenor Myanmar’s policies in all aspects. Evaluate distributor performance on regular basis and provide recommendations to terminate an unqualified Distributor based on defined performance criteria and contracts. Supervise distributor to review inventory, recommend to keep the inventory level as ATOM SND’s norms and purchasing activities from ATOM. Review on allocated quota of distributor in relation to sales target. Identify and select potential distributor prospect, in order to select new qualified distributors to replace unperformed or resigned distributors. Provide direction to junior members, decide on the methodologies, concepts and techniques to be used, identify risks and determine how to approach and complete tasks, in order to guide and support junior analyst and successfully achieve targets. Report all issues/variances with planned work to ensure any activities outside normal procedures are communicated in a timely and accurate manner. Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities. Be accountable for special assignments relating to function as allocated by immediate superior level.
Ayeyawady Division
1 day ago
Job Purpose To interact with government entities, and various external stakeholders and support business activities through advocacy efforts, ensuring regulatory compliance. Key Responsibilities: Build & maintain relationships with all local government Offices and act as a focal person/contact point/ as ATOM Myanmar Representative for all corporate affairs matters. Ensure the required support to the Regional Head of Government Relations (Lower/ Upper Myanmar) in dealing with Government authorities, local non-state actors and EROs (Ethnic Resistance Organizations) Secure to obtain necessary permits, approvals from the state/local governments and ensure timely submission of required documentation and follow-up with government authorities as needed. Collect, analyze, and update the local political and/or security situation/ information regularly and report to both the Head of Regional Government Relations and the Head of Corporate Security regarding security concerns and challenges. Work closely with internal stakeholders and business partners and support business activities including but not limited to (roll out operation, CDC tax payment) in assigned areas. Collaborate with internal departments to align the company’s activities with government requirements and expectations. Manage community engagement meetings to solve community issues /complaints (Neighbor Concerns) about EMF against tower and fiber construction, facilitate the appropriate response and solution Other tasks assigned by direct manager and ad hoc. Must speak Rakhine language and good relationship with Rakhine community/Rakhine local stakeholders, able to travel all assigned region if required. Able to work at a station in Pathein and relocate to the assigned area if necessary.
Job Purpose This role will be responsible for ensuring continues improvement in ERP, Finance automations in alignments with finance and other business users, this role will be a bridge between Finance and IT overseeing all new system enhancements, report development, automation initiatives, and ERP vendor management. The ideal candidate will have a strong finance background with hands-on experience in ERP systems, implementation, and project management Key Responsibilities 1. ERP System Management & Functional Support ERP Issue management: Support finance team to get the issues resolved from IT team and ERP operations partner Manage User Licenses and access for ERP: Control on new ERP users’ creation and deactivation. Periodic review for ERP users to ensure no over usage of licenses and no unauthorized access of ERP Control all configurational changes / updates on ERP Ensure proper month end closing for all modules of ERP Stay updated on ERP new features, releases, and best practices 2. Finance Process Improvement & Enhancements Identify opportunities to automate repetitive finance processes and reporting in alignment with finance and other users Lead from Finance for all the implementation / automation related to ERP Conduct user training on new functionalities, reports, and processes Ensure ERP processes adhere to accounting standards, internal policies, and audit requirements Validate and test system enhancements along with user before deployment 3. Project management and Cross functional support Work closely with Finance, PMO and IT for all the automation deliveries Manage relationships with ERP vendors, consultants, and implementation partners Work with cross-functional teams to analyze requirements and document functional specifications Finance and ERP related input on non-finance projects in organization
The Manager/Assistant Manager, Digital Care Operations is responsible for managing all digital care service channels such as Facebook, Live Chat, Viber, TikTok, and Email. This role is accountable for responses time management (ART), effective content management (crafting and updating scripts) and delivering consistently high-quality service support. The Manager/Assistant Manager monitors agent performance, productivity, and accuracy, provides daily coaching and briefings, and continuously drives improvement in service quality, aligning with COPC benchmarks and improving customer satisfaction (CSAT). This role requires strong analytical skills, content management expertise, the ability to drive continuous improvement service quality standards in alignment with COPC benchmarks and driving improvements in customer satisfaction scores (CSAT) Drive agents’ response performance and service quality across Live Chat, Wall Comments, Messenger, Viber, Email and TikTok channels to ensure timely and accurate handling of customer queries, requests, and complaints. Review and update digital care scripts, templates, and content to maintain accuracy, relevance and consistency in a timely manner. Provide one-on-one coaching and guidance to agents requiring additional support. Monitor the end-to-end flow of customer queries, requests, and complaints to ensure smooth handling and proper closure with accurate and appropriate resolutions. Collaborate with the quality assurance team and individual agents to review key findings and apply insights to continuously improve service quality. Participate in weekly calibration meetings and apply the findings to enhance agents’ service quality. Evaluate the digital care agent’s performance, identify training needs, and coordinate skill enhancement initiatives as required. Make sure digital care agents are following the standard operation procedure, standard reply and used correct FAQs which are provided by relevant stakeholders. Monitor agents’ responses to ensure accuracy, professionalism, and politeness, thereby enhancing overall customer satisfaction. Understand of the digital platform (RingCentral) and providing necessary support for all related operational matters. Analyze data, prepare reports, and present key findings to the digital care team to drive improvements in quality and productivity. Follow instructions to perform designated tasks, effectively supporting senior team members in the completion of projects and assignments. Support workforce planning, including scheduling, capacity management, and resource allocation. Openness to new challenges and takes a proactive approach in executing ad-hoc tasks and activities. Undertake any additional duties assigned by your immediate supervisor.
To drive data-driven decision-making and business growth by developing advanced analytical models, insights, and customer lifecycle strategies. The role is responsible for leveraging statistical techniques, machine learning, and deep customer behavior analysis to optimize CLM initiatives, improve retention and acquisition performance, and enhance overall customer value. This position works closely with cross-functional teams to translate complex data into actionable recommendations and support strategic business outcomes. In addition, the position involves working with server-side data processing techniques—including SQL optimization, big data platforms to ensure efficient, reliable, and high-performance analytics delivery. Analyze structured and unstructured data to identify customer trends, behavioral patterns, lifecycle movements, and revenue opportunities. Apply statistical tests, optimization techniques, and hypothesis testing to validate insights and support data-driven business decisions. Build and deploy machine learning solutions for CLM use cases such as segmentation, churn prediction, upsell/cross-sell, lifetime value modeling, recommendation systems, and propensity scoring. Design, develop, and maintain ETL/ELT pipelines to collect, process, and transform customer and transactional data from multiple sources. Build and optimize data warehouses, data lakes, and analytical data models to support CLM dashboards, campaign orchestration, and real-time decisioning. Ensure data quality, consistency, availability, and security across all customer data systems and analytical platforms. Collaborate with CLM, marketing, product, and sales teams to translate business requirements into analytical solutions and actionable strategies. Monitor, troubleshoot, and optimize data pipelines, model accuracy, and system performance to maintain high operational reliability. Develop and maintain documentation for data processes, analytical workflows, machine learning models, and system architecture. Stay up to date with emerging advanced analytics techniques, cloud platforms, and big data technologies to drive innovation in CLM programs. Design end-to-end customer journey analytics to identify lifecycle gaps, trigger points, and personalized engagement opportunities. Evaluate campaign performance, improve the uplift to continuously refine CLM strategies and improve customer value. Build dashboards and KPI frameworks to track customer retention, churn details, usage trends, and revenue movement. Work with IT and related cross-function teams to ensure alignment between analytical models, system rules, and campaign execution platforms.
The FTTH ODN Network Operation Team Leader is responsible for overseeing the maintenance, fault management, and performance optimization of the entire Passive Optical Network (ODN) infrastructure in a designated area. This role requires strong leadership, technical expertise in fiber optics, and excellent organizational skills to ensure service quality and minimize downtime. Supervise and lead a team of in-house and third-party technicians responsible for ODN fault management, repair, and preventive maintenance. Manage daily work assignments through the ticketing/Work Order system, prioritizing tasks based on service impact and SLA requirements. Conduct performance reviews, provide coaching, and ensure all team members are trained in safety procedures and the latest fiber handling techniques. Manage team logistics, including the allocation and inventory of tools, materials (splice closures, patch cords, splitters), and vehicles. Ensure timely resolution of all fiber-related service disruptions (e.g., fiber cuts, high attenuation, and degraded signal levels). Oversee all fiber splicing and testing activities, ensuring work adheres to engineering standards (e.g., low splice loss, correct power levels). Coordinate with the NOC (Network Operations Center) to receive incident reports and provide timely status updates on fault resolution. Manage ODF (Optical Distribution Frame) ports, splitter allocation, and fiber tracing within the central office and secondary distribution points. Monitor and analyze ODN performance metrics (e.g., MTTR - Mean Time to Repair, repeat repair rates) to identify and address systemic issues. Conduct site audits and quality checks on completed installation and repair work to enforce high standards and documentation accuracy. Manage inventory of critical ODN spares (e.g., fiber reels, fast connectors, various splitters) to ensure technicians have necessary supplies. Maintain and update the physical network records (GIS/As-Built drawings) to reflect accurate fiber routes and cabinet locations.
Job Purpose Operational Compliance within the Portfolio SG Team in managing the Operational Compliance issues in support of wider due to Sales and Distribution Team. The postholder will be responsible for supporting the management for all process searches against the guidelines. To implement and manage a system of monitoring and control of S&D process. The postholder will also provide COCO Shops audit on process and stock control. The role will be effectively provided to avoid fraud cases on SIM Replacement; working closely together with Regions and Central Teams to deliver Operational Compliance Requirements. In addition, the postholder will be expected to build stakeholder relationships across the non-operational elements of the business of these requirements. Key Responsibilities 1. Centralized Replacement Process: Check and audit Sim replacement process Special focus on Vanity Process. Suggest Process improvement. 2. COCO Operations: COCO Stock & Operational Process Check. Identify Gaps in process and give feedback to RH. COCO Cash management. 3. Distribution: Onboarding and performance call to NPOS – key driver of business Verify process at DTR to establish controls required for operation. Supporting and enhancing operational processes, including the harmonization of processes across regions Operational quality checking and first-line operational risk compliance. 4. Stakeholder Management: Following up with pending issues which are related to internal departments such as, IT, CAF & CC Developing and managing stakeholder relationships with internal teams such as Product Teams, Compliance Team, Finance Functions, Legal & Corporate Affairs.