Job Purpose

Responsible for driving the development and optimization of digital products to meet users and partners needs and sales business objectives. This role involves collaborating with cross-functional teams, defining product vision, leading the operational effectiveness along with supervising on troubleshooting and ensuring that the product development process is efficient and aligned with organizational strategic goals.

Key Responsibilities

Product Strategy and Vision:

• Define, develop and communicate the product vision, strategy, and roadmap.
• Align product objectives with business goals and sales opportunities.
• Continuously assess the competitive landscape and market trends.

Product Development:

• Create and establish a detailed product backlog.
• Set clear and concise business requirements and acceptance criteria.
• Work closely with development and delivery teams to ensure timely delivery of high-quality features.
• Conduct regular sprint planning, grooming, reviews, and retrospectives.
• Supervise and validate the product testing.

Stakeholder Collaboration:

• Engage with stakeholders to gather requirements and feedback.
• Prioritize features and improvements based on stakeholder input and business value.
• Facilitate communication between stakeholders and the development team.

User Experience and Design:

• Collaborate with UX/UI designers to create intuitive and user-friendly interfaces.
• Conduct user research and gather user feedback and iterate on designs.
• Ensure that the product meets accessibility and usability standards and user satisfaction.
• Continuously improve system & App to cater CJM

Performance and Optimization:

• Monitor product performance using analytics and key performance indicators (KPIs).
• Identify opportunities for optimization and implement data-driven improvements.
• Present related product performance reports to senior management.

Leadership and Coaching:

• Provide guidance and mentorship to junior product owners and team members.
• Foster a collaborative, innovative team culture and growth mindset
• Lead by example in adhering to agile best practices and continuous improvement.

Education

• Master/bachelor’s degree in business, computer science, or related field.

Experience

• 5+ years of experience in product management or a similar role, with a focus on digital products.

Key Skillsets (3 - 5 skillsets)

• Strong understanding of agile methodologies and product management frameworks.
• Proven track record of delivering successful digital products from conception to launch.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with product management tools (e.g., JIRA, Confluence, Trello).
• Knowledge of UX/UI principles and best practices.
• Experience in sales & distribution system, app (e.g. CRM, Wallet, CMS)