Possess strong knowledge and practical experience in **IT hardware and software troubleshooting and support**. Manage and control company-owned IT assets and equipment, including **laptops, CCTV systems, PABX systems, printers, and computer accessories**. Conduct daily inspections of **CCTV, PABX, and printers** and prepare regular reports on their operational status. Develop and implement **IT maintenance schedules** for laptops, CCTV systems, and other IT equipment, and ensure maintenance activities are carried out as scheduled. Maintain detailed **service and maintenance records** for laptops, CCTV, PABX, printers, and other IT equipment, and prepare **monthly reports**. Manage and monitor company email accounts, including account control, access, and troubleshooting when required. Monitor and maintain **Wi-Fi and network connectivity** at the Head Office and Factory to ensure stable and uninterrupted service. Respond promptly to IT-related complaints and technical issues, particularly network and Wi-Fi connectivity problems. Provide timely IT technical support for **Management, BOD, and all departments** during meetings, presentations, online meetings, and other business activities, including **Zoom and other video-conferencing platforms**. Support the procurement of laptops, CCTV systems, and other IT-related equipment by obtaining **at least three quotations** from different suppliers and submitting them to the relevant Manager/Management for review and approval. Monitor and prepare **monthly reports on IT repair and maintenance expenses**, including laptops, CCTV, printers, and other IT equipment. Provide IT technical support and assistance during **company events, functions, and special activities** when required. Prepare and submit the **monthly IT Maintenance Plan** to the Manager in advance. Ensure all IT equipment and systems are properly maintained, securely managed, and available for smooth business operations. Perform other IT-related duties and responsibilities assigned by the Manager or Management.
Develop sales strategies to achieve territory sales targets and growth objectives Manage and expand distribution network (distributors, wholesalers, retailers) Ensure product availability, visibility, and proper merchandising in all outlets Monitor sales performance and prepare regular sales reports Identify new business opportunities and market expansion plans Lead, train, and supervise sales team (Sales Representatives, Supervisor) Build strong relationships with key customers and partners Plan and execute promotions, trade activities, and campaigns Analyze competitor activities and market trends Ensure timely collection of payments and maintain credit control
Production Planning & Execution
Develop and implement daily, weekly, and monthly production plans according to business requirements. Monitor production activities to ensure production targets and schedules are achieved. Allocate manpower, machinery, materials, and other resources effectively. Identify and resolve production issues and operational bottlenecks.
Quality Assurance & Food Safety
Ensure all production processes comply with quality standards and food safety requirements. Work closely with the QA/QC team to maintain product quality and hygiene standards. Monitor production processes and take corrective actions when quality issues arise. Ensure compliance with company policies, SOPs, HACCP, and other applicable food safety standards.
Cost Control, Yield & Inventory Management
Monitor production costs and identify opportunities for cost reduction. Control raw material usage and minimize production waste. Monitor production yield and take action to improve efficiency. Coordinate with the warehouse and relevant departments to maintain appropriate inventory levels.
Maintenance & Factory Operations
Oversee the effective operation of production machinery and equipment. Minimize machine downtime and production interruptions. Ensure smooth and efficient overall factory operations.
Team Management & Leadership
Lead, supervise, and develop the Production team. Set clear performance expectations and monitor team performance. Conduct regular team meetings and provide coaching and guidance. Promote teamwork, discipline, accountability, and continuous improvement.
Health & Safety
Ensure a safe working environment for all employees. Implement and monitor workplace health and safety procedures. Investigate production-related accidents and implement preventive actions.
New Product & Trial Production Oversight
Coordinate and supervise new product development and trial production activities. Work closely with R&D, QA/QC, and other relevant departments during trial production. Ensure trial production is carried out according to approved specifications and standards. Provide feedback and recommendations for process improvement and commercialization.
Participate in cross-functional meetings and projects. Communicate production requirements, issues, and improvement plans to relevant stakeholders. Support the company in achieving operational and business objectives.
• Develop and implement digital marketing strategies to increase brand awareness and engagement. • Manage social media platforms including Facebook, TikTok, Viber, and LinkedIn. • Create engaging content, captions, videos, and campaign materials. • Plan, execute, and optimize digital advertising campaigns. • Monitor campaign performance and prepare analytical reports. • Coordinate with designers, agencies, influencers, and KOLs. • Support commercial shoots and promotional video productions.
Achieve monthly and annual sales targets. Prepare and maintain accurate sales forecasts. Monitor sales performance against targets and take corrective actions when required. Lead, coach, and manage RSMs, TSMs, and the field sales team. Develop team capabilities through regular coaching, feedback, and performance reviews. Manage channel performance and ensure effective market coverage. Monitor market coverage and identify opportunities for business growth. Develop distribution plans and improve outlet coverage. Monitor distributor and outlet performance and address gaps promptly. Monitor SKU performance and product availability. Ensure effective pricing and promotional execution. Conduct weekly and monthly sales performance reviews. Analyze sales trends, achievement, gaps, and key performance indicators. Identify potential business opportunities and market risks. Coordinate closely with cross-functional departments including Marketing, Finance, Supply Chain, and other relevant teams. Ensure smooth execution of sales, distribution, pricing, promotion, and product availability plans.
Oversee daily office operations and ensure a clean, organized, safe, and well-maintained workplace. Develop, implement, and update office policies and procedures. Manage company assets, office equipment, inventory, and supplies. Supervise regular maintenance and ensure timely repairs of office facilities and equipment. Source and purchase office supplies, furniture, and equipment within the approved budget. Negotiate and manage contracts with vendors and service providers, including security, cleaning, internet, and building management. Oversee company vehicles, drivers, fuel tracking, maintenance, and transportation logistics.• Coordinate with relevant government authorities and external organizations regarding licenses, permits, and insurance renewals. Lead, mentor, and evaluate the performance of the Admin team, including Administrative Assistants, Receptionists, Drivers, and Cleaning Staff. Prepare and monitor monthly/annual administrative budgets and control expenditures. Identify and implement cost-saving initiatives while maintaining service quality.
- Analyze & reporting on manufacturing costs (direct materials, Labour, overhead) - Calculate standard costs & analyze variances. - Monitor production yields & scrap rates. - Prepare monthly cost of goods manufactured statements. - Report on manufacturing KPIs (cycle time cost). - Assist with absorption costing for financial statements. - Support capital investment ROI Calculations. - Prepare weekly, monthly, and yearly actual cash flow reports. - Prepare the daily cash closing report, update bank statements, and perform bank reconciliation. - Ensure proper tax compliance and collect necessary documents in a timely manner. - Coordinate with banks and arrange the required information and documents for loan applications. - Communicate with departments and management regarding budgeting and financial issues.
Develop and execute sales strategies to achieve territory sales targets and growth objectives Manage and expand distribution network (distributors, wholesalers, retailers) Ensure product availability, visibility, and proper merchandising in all outlets Monitor sales performance and prepare regular sales reports Identify new business opportunities and market expansion plans Lead, train, and supervise sales team (Sales Representatives, Supervisor) Build strong relationships with key customers and partners Plan and execute promotions, trade activities, and campaigns Analyze competitor activities and market trends Ensure timely collection of payments and maintain credit control
A. Recruitment & Selection Coordinate end-to-end recruitment for staff-level and worker-level positions. Screen resumes, arrange interviews, and interview in candidate selection. Maintain recruitment tracker and manpower reports. Liaise with job portals, agencies, and internal referrals. B. Employee Relations & Communication Assist in handling employee concerns, grievances, and disciplinary processes. Conduct regular floor visits to maintain good communication with employees. Support employee engagement activities (events, awards, communication boards). Help ensure company rules and policies are communicated clearly. C. HR Administration & Data Management Oversee attendance, leave, overtime records, and employee record updates. Support payroll team by providing accurate attendance and related data. Manage employee documents (contracts, ID cards, personal files, confirmation letters). Ensure HR filing system and digital databases are up to date. D. Performance Management Support the roll-out of KPI / performance appraisal processes. Monitor probation evaluation schedules and follow up with HODs. Assist in performance data consolidation and reporting. E. Training & Development Coordinate training sessions, prepare training materials, attendance sheets and evaluation forms. Maintain training records and monthly training reports. Follow up with HODs for Training Needs Analysis (TNA). F. HR Policies & Compliance Help review and draft HR policies, procedures, and SOPs. Ensure compliance with labor laws and internal regulations. Support audits related to HR and administration.