Job Summary The QA Manager will work closely with Technology, Digital, Infrastructure, Information Security, PMO, Business Units, and external vendors to embed quality throughout the software delivery lifecycle while ensuring compliance with banking regulations, security standards, and operational requirements. Design, develop, and maintain interactive Power BI dashboards for Executive Management and business teams. Automate management reports and reduce manual reporting processes. Develop real-time KPI dashboards for Deposit and Digital Banking businesses. Monitor daily, weekly, monthly, and yearly business performance against strategic targets. Analyze performance trends and identify business opportunities, risks, and gaps. Prepare executive-level business performance reports with actionable recommendations. Analyze customer acquisition, activation, retention, transaction behavior, and product usage. Conduct segmentation, cohort, and profitability analysis to support business strategies. Identify customer behavior patterns and recommend initiatives to improve engagement and revenue. Analyze deposit growth, CASA mix, customer portfolio, product performance, digital adoption, card usage, and fee income. Monitor key digital banking metrics, including active users, transaction volume, transaction value, customer conversion, and channel performance. Support business planning through forecasting and scenario analysis. Ensure data accuracy, consistency, and integrity across reporting platforms. Collaborate with IT, Data Management, Finance, Risk, Operations, and business units to validate data sources and reporting standards. Maintain documentation for KPIs, business definitions, and reporting methodologies. Provide analytical insights to support new products, campaigns, pricing strategies, and strategic initiatives. Conduct ad-hoc analysis for Executive Management. Present findings and recommendations to management using data visualization and storytelling techniques.
Identify and prospect customers through market segmentation with a focus on an industry and/or sub-segment Find new loan customers for commercial business by networking and marketing activities. Develop and maintain relationships with existing customers to provide quality service Respond to client queries relating to loan, products and operational issues Conduct due diligence and compliance reviews for credit customer in lie with internal and regulatory requirements. Demonstrate an understanding of customers’ business needs as well as an ability to generate tailored advice, ideas and financial solutions. Cross-sell products and service with the objective of achieving customers’ financial objectives. Develop credit proposals and submit credit presentations for approval. Inspect customers’ business situation/condition and evaluate the collateral. Prepare loan file and send loan proposal to credit underwriting department for recommendation & approval. Responsible to do collection activities in timely manner and ensure to provide quality loan. Advise customers for the lending requirement and collect require document. Support underwriting department to meet underwriting aspect and meet the TAT in order to disburse the loan to the customer. Review and analyze financial statement and advise the prepaid and advice the financial solution & products such as the deposit, loan, bank product etc.
Manage and grow a portfolio of premium and high-net-worth (HNW) clients. Drive growth in CASA, Fixed Deposits (FD), wealth, and investment portfolios. Promote and cross-sell banking, investment, and insurance products. Build and maintain strong relationships with premium clients through personalized banking services. Act as the main point of contact for clients’ financial and banking needs. Identify and acquire new premium clients through networking and referrals. Develop strategies to expand the premium customer base and increase Assets Under Management (AUM). Achieve assigned sales and revenue targets while maintaining portfolio profitability. Monitor portfolio performance and provide tailored financial solutions to clients. Collaborate with internal teams to ensure seamless customer service and client satisfaction. Prepare regular sales, pipeline, and portfolio performance reports. Maintain professionalism, confidentiality, and compliance with banking policies and regulations.
Establish, maintain, and enforce the Bank's PMO governance framework, project management standards, methodologies, templates, and control processes. Provide governance oversight across the project portfolio and ensure Project Managers comply with approved PMO requirements. Oversee major and high-priority projects from a governance and delivery-control perspective, ensuring appropriate scope, timeline, resource, risk, issue, dependency, and change management. Maintain an integrated project portfolio view covering project status, milestones, dependencies, resource requirements, risks, issues, and key decisions. Establish clear project governance structures, including Project Sponsor, Project Manager, Project Owner, stakeholders, decision authorities, and escalation paths. Monitor project governance compliance and challenge gaps, delays, inadequate planning, unresolved risks, or ineffective project controls. Work with Project Sponsors and Project Managers to ensure project objectives, priorities, milestones, and key decisions are clearly aligned. Work closely with Project Owners to ensure technical and functional workstreams are appropriately reflected in the overall project plan and governance. Monitor cross-project dependencies, resource conflicts, critical path activities, and portfolio-level delivery risks. Maintain consolidated project risk, issue, dependency, action, decision, and change registers and ensure appropriate escalation and follow-up. Lead PMO project review meetings and governance forums and ensure agreed actions and decisions are tracked to completion. Provide regular weekly, monthly, and quarterly project portfolio reports to senior management, highlighting project health, achievements, risks, issues, dependencies, delays, and required decisions. Establish project health indicators and early-warning mechanisms to identify projects requiring management intervention. Ensure major projects follow appropriate governance through initiation, planning, execution, implementation readiness, go-live, and post-implementation review. Ensure projects comply with Bank policies, regulatory requirements, risk management standards, and approved governance controls. Drive continuous improvement of PMO governance, project management practices, reporting standards, and project delivery discipline. Provide guidance and coaching to Project Managers on PMO standards, governance requirements, project controls, and effective project management practices.
Develop and execute the Agent Banking business strategy and growth plan, covering network expansion, customer acquisition, active agents, transactions and business volume. Drive overall business performance and achievement of agreed Agent Banking targets and projections. Identify and develop strategic partnerships with suitable partners including partner pipeline development, commercial discussions and network expansion. Manage key partner relationships, review partner and agent performance and drive necessary actions to improve productivity and business growth. Monitor and analyze business performance, prepare required daily, weekly, monthly and other management reports and provide timely performance updates, key findings and action plans to management. Analyze market and competitor developments to identify business opportunities, performance gaps and appropriate business actions. Lead campaigns and business initiatives with partners, Marketing and relevant teams to increase customer acquisition, product usage, cross-selling and transactions. Coordinate with Operations, Risk, Compliance, IT, Marketing and other relevant stakeholders to support business requirements, resolve key issues and ensure regulatory and internal policy requirements are met. Lead and develop the Agent Banking team by setting clear responsibilities, monitoring performance and strengthening product, sales, cross-selling and partner management capabilities. Provide business-related training and guidance to agents to strengthen product knowledge, sales, cross-selling and upselling capabilities and improve overall agent performance. Undertake ad hoc projects and other business-related assignments as assigned by management.
The Enterprise Risk Manager is responsible for establishing, leading, and maintaining the bank’s enterprise-wide risk management framework, with primary operational focus on financial risks (Credit Risk, Market Risk, Interest Rate Risk, and Liquidity Risk) alongside strategic oversight of Environmental, Social, and Governance (ESG) / Climate-related risks. This role ensures comprehensive risk identification, measurement, monitoring, and mitigation across all business lines, aligning risk exposures with the institution's Risk Appetite Framework (RAF), strategic objectives, and evolving regulatory expectations.
Lead and manage the reporting and data analytics team Develop and maintain management, operational, and regulatory reports Design dashboards using Jasper Reports and Power BI Develop complex SQL queries for data extraction and analysis Ensure data accuracy, integrity, and governance Contribute to Data Warehouse and Data Lake initiatives Ensure compliance with regulatory reporting requirements (e.g., CBM, MMCB). Optimize and automate data processes to improve performance and reduce manual effort.
We are seeking an experienced Solution Architect to establish and lead the Bank’s Solution Architecture practice. This role is responsible for defining architecture principles, technology standards, development guidelines, and approved technology stacks while designing secure, scalable, and integrated solutions across Core Banking, Digital Banking, and enterprise platforms. The Solution Architect will ensure technology decisions align with the Bank’s strategic roadmap and architecture governance. Define and maintain the Bank’s architecture principles, technology standards, and reference architectures. Establish development standards, integration patterns, API standards, and approved technology stack. Design end-to-end solution architectures across applications, integration, infrastructure, cloud, and security. Lead architecture reviews, solution governance, technical design approvals, and Proof of Concepts (POCs). Drive modernization initiatives, including cloud adoption, microservices, APIs, event-driven architecture, and containerization. Ensure solutions are scalable, secure, resilient, and compliant with regulatory and security requirements. Collaborate with business, project teams, vendors, and technology teams to translate business requirements into technical solutions. Evaluate emerging technologies and recommend architecture improvements and technology roadmaps. Mentor development teams and promote architecture best practices and technical excellence.
Job Summary We are seeking an experienced Team Lead – Auxiliary Applications to lead the Bank's auxiliary application portfolio, including AML, Remittance, Workflow, RPA, SharePoint, and other enterprise applications. The role is responsible for application ownership, product enhancement, vendor management, system integration, workflow automation, and ensuring reliable operation of business-critical applications that support the Bank's digital and operational capabilities. Manage the lifecycle of auxiliary applications, including implementation, support, enhancements, upgrades, and retirement. Own the product roadmap and continuous improvement of assigned applications to meet business and regulatory needs. Lead workflow automation initiatives using SharePoint, Microsoft Power Platform, RPA, or similar technologies. Design and coordinate integration between auxiliary applications, Core Banking, digital channels, and enterprise systems. Lead integration testing, SIT, and production validation for new implementations and system changes. Manage application vendors, service providers, and ensure SLA compliance. Ensure application availability, performance, security, and operational stability. Collaborate with business users, project teams, architecture, QA, and infrastructure teams to deliver solutions. Maintain application documentation, technical standards, and operational procedures.