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Assistant Service Excellence Manager

(Customer Relation Officer)

Myanmar Citizens Bank (MCB)
Dagon | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active4 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active4 hours ago The recruiter at this company was last active reviewing applications.
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Assistant Service Excellence Manager

Myanmar Citizens Bank (MCB)
Yangon
Apply Here

Assistant Service Excellence Manager

(Customer Relation Officer)

Myanmar Citizens Bank (MCB)
Recruiter active4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Dagon | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active4 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • By addressing to questions, resolving problems, and assuring prompt and correct responses, provide excellent customer service.
  • Monitoring the standard customer services of the branches.
  • Liaising with Branch managers to develop the monitoring process flow.
  • Arranging Customer Service training.
  • Collaborate with cross-functional teams to set process improvements into place and assess their effectiveness.
  • Collect and analyze customer feedback through various channels, such as surveys, feedback forms, and social media platforms.
  • Using different methods, including surveys, feedback forms, and social media platforms, to gather and analyze client input.
  • Handling customer complaints.
  • Mystery shopping (physical/ phone call) to branches.
  • Preparing service scoring reports with provided format.

Open To

Male/Female

Job Requirements

  • Any Bachelor Degree
  • Minimum Two years’ experience in the service industry (face to face service delivery experience is must)
  • Banking Customer Service Experience will be plus point
  • Proficiency in Microsoft word, excel and power point
  • Good English language in written and oral
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Ability to work effectively under pressure and handle challenging situations with professionalism

What we can offer

Benefits

-

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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