The Support Consultant will be responsible providing support to a vast array of customers during installation, upgrade or usage of their software.• Primarily responsible for Handling support tickets and application support to the end users.• Provide support such as problem fix, monitoring and testing for business application.• When an issue comes, should be able to diagnose, analyze and solve the issue.• Reviews and discusses open incidents to determine who and how the incidents should be handled.• Reviews recently closed incidents to determine if the incidents could have been handled better. If so, implement corrective action for the future.• Ability to deliver basic SAP training to client end-users and preparing end user training material
Knowledge & Qualification Skills•Degree or diploma in IT, or equivalent experience•L.C.C.I Level II (or) III•At least 2-year experience in related field•Confidence and ability to understand and navigate new technology quickly•Strong oral, written, interpersonal skills and problem-solving skills.•Ability to multi-task and manage time effectively•Strong customer service skills•Enthusiastic and passionate about customer service•Report to head of the departmentEssentials Skills•Strong communication skills, both oral and written•Ability to convey information in a clear, concise manner relevant to the user or the developer•Strong organisation skills with the ability to prioritize deliverables and plan accordingly•Initiative with the ability to work under pressure to tight deadlines with minimal supervision
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Vanguard is one of the Myanmar’s leading business process consulting and business solutions provider with specialised expertise and experiences across a range of industries, focusing on business process improvement.Vanguard is well-known throughout the business community for its culture – by clients, community members, job seekers, current staff and even our competitors. Our business is built on strong relationships, and we know these relationships and these experiences, are what matter to our clients.