Junior Technician (Service Desk Operator)

KBZ Bank

| Yangon

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Junior Technician (Service Desk Operator)

KBZ Bank, | Yangon

Junior Technician (Service Desk Operator)

KBZ Bank

Junior Technician (Service Desk Operator)

KBZ Bank

Myanmar - Yangon

| Yangon

16 Dec 2019

Experience level

Entry Level

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Use a tracking solution for all incoming service request
· Automated ticket tracking, routing and email notifications
· Basic Incident Management and Problem Management
· Offers some limited integrations with other IT Service Management Processes
· Some areas/applications supported by specialty groups outside of the help desk
· Provide level 1, 2 support and pass incident ownership if escalation is needed
· Problem resolution and escalation procedures
· Managing the Knowledge Base
· Adhering to Service Level Agreements (SLAs)
Self-Service options for end users

Open To

New graduates

Male/Female

Job Requirements

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in computer science or equivalent
• Experience in a Call Centre or Service desk banking environment
• Professional and polite telephone manner.
• Customer focused with the ability to communicate at all levels.
• Self-motivated with the ability to work under pressure
• IT Related Degree
• Fault investigation background.
• Knowledge of Core Banking Process
• Fluency in English

What We Can Offer

Benefits

Rewards for over performance

Highlights