Duties will be assigned to three main areas: helpdesk support, hardware and application support, project-based support. The main responsibilities and activities involve:
• Report daily activities and provide necessary technical assistance to IT manager
• Respond to user calls and provide solutions to the problems, escalate unsolved problems to IT manager as necessary.
• Always make sure quality user support to the users with satisfaction.
• Properly document solutions to the problems, procedures and hardware statistics.
• Control daily, weekly, monthly logs and propose corrective actions.
• Install and maintain client Windows PCs. Basic administration in servers and network installation.
• Ensure the regular backup of the server data and the quality of the backup result.
• Report hardware problems/anomalies and availability of the spares.
• Prepare procedures and do documentation of the problems and solutions
• Log all the incidents in service desk ticketing tool and issue monthly/weekly reports to the clients
• Troubleshoot and find the solution to the end-users or other operational problems.
• Provide advice to PC users and for their application usage.
• Perform miscellaneous job duties as assigned on a project basis.
• Regular and on-call site supports within Yangon
OTHER DUTY AND RESPONSIBILITIES (PROJECT)
• Installation and configuration of Windows Server, AD, O365, DNS, Virus protection, patching tools
• Design network structure (including configuring hardware devices)
• Manage or participate in new setup or upgrade of network infrastructure
• Plan and perform appropriate procedures, documentation and other IT related procedures
• Troubleshoot, diagnose and resolve reported issues ensuring timely resolution
• Develop and implement an IT disaster recovery plan.
• Support ongoing IT project work
• Travelling out of Yangon required sometimes upon the project location (maximum 7 to 10 days per time)
• Based in Yangon.

IT and engineering background, work experience in IT assistance, support and helpdesk services to local/international organizations, a verse in the knowledge of hardware/software/networking and interest in learning, cooperative among the colleagues and responsive to the end users.
Bachelor’s degree in computer sciences, computer engineering, electrical/electronic engineering or other relevant fields.
Two to four years of relevant work experience
Good command of English is required to support local and foreign customers