Assistant Customer Service & Operation Manager

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Assistant Customer Service & Operation Manager

(Customer Service Manager )

Blazon Group

Kyeemyindaing | Yangon

1 Post

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Assistant Customer Service & Operation Manager

Blazon Group, Kyeemyindaing | Yangon

Apply Here

Assistant Customer Service & Operation Manager

Blazon Group

Apply Here

Assistant Customer Service & Operation Manager

(Customer Service Manager )

Blazon Group

Myanmar - Yangon

Kyeemyindaing | Yangon

1 Post

Today

Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Lead Customer Service and Last Mile Operations to ensure efficient daily operations.
Manage multi-channel customer support and ensure timely resolution of inquiries, complaints, returns, and after-sales issues.
Drive chat commerce performance by improving customer engagement and sales conversion.
Coordinate with seller brands and 3PL partners to ensure accurate order processing, dispatch, and on-time delivery.
Monitor operational KPIs, including CSAT, First Response Time (FRT), Resolution Time, Fulfillment SLA, Delivery SLA, and BOB Sales.
Identify operational issues and implement process improvements to enhance service quality and operational efficiency.
Prepare daily, weekly, and monthly operational reports and provide recommendations for performance improvement.
Ensure compliance with SOPs, operational standards, and service quality requirements.
Lead, coach, and develop Customer Service and Operations team members.
Collaborate with Commercial, Marketing, Sellers, Finance, and Logistics partners to improve customer experience and operational performance.

Open To

Male/Female

Job Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
4–6 years of experience in eCommerce operations, logistics, customer service, or supply chain, with at least 3 years in a supervisory or leadership role.
Experience managing Customer Service, Order Fulfillment, and 3PL operations.
Hands-on experience with Shopify, other eCommerce/Order Management systems.
Strong analytical skills with proficiency in Excel/Google Sheets and dashboard tools (Looker Studio preferred).
Excellent leadership, communication, stakeholder management, and problem-solving skills.
Customer-focused mindset with the ability to drive operational excellence in a fast-paced eCommerce environment.

What we can offer

Benefits