Service Ambassador Manager

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Service Ambassador Manager

KBZ Bank

Kamaryut | Yangon

1 Post

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Service Ambassador Manager

KBZ Bank, Kamaryut | Yangon

Apply Here

Service Ambassador Manager

KBZ Bank

Apply Here

Service Ambassador Manager

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 Post

5 day(s) ago

Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Work closely with SAM in all Service Ambassador -related projects that require support.
Monitor quality of customer services and customer satisfactions levels by conducting SA’s Daily and weekly report, and survey to ensure achievement of service quality targets.

Assist in new service roll outs to ensure associate and client readiness
Conduct Service Ambassador’s training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience.
Drive customer retention, reduce churn, and increase customer satisfaction.
Monitor and evaluate SA’s performance progress, identify needs for skills development.
Responsible to develop high performing Service Ambassadors and to improve the overall customer service quality at the branches.
Work closely with VRA team to identity the area of improvement in Branch customer service and NPS and VOC management.
Prepare Analytical report base on NPS, CSAT and suggestion box to highlight the issues regards with quality of customer service
Work closely with other stakeholders’ departments to be in line with customer service initiatives and service improvement.
To become a bridge between the departments and branches in order to minimize the communication gap and work flow improvement and service readiness.
Provide periodic reports.
Other duties as assigned.

Open To

Male/Female

Job Requirements

Prefer Graduate from Institute of Economics
Minimum 5 years experience in banking or financial industry, 10 years of which with focus in Customer Experience, or Service Quality
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office
Training and Coaching Skills to enhance the customer service skills at the branches.

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques

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