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Assistant Customer Service Manager

Blazon Group
Kyeemyindaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
13 Mar 2024
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Assistant Customer Service Manager

Blazon Group
Yangon
APPLY HERE

Assistant Customer Service Manager

Blazon Group
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyeemyindaing | Yangon
13 Mar 2024
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Manages the team's day-to-day activities to ensure all processes are handled accurately, timely, and efficiently.
  • Respond promptly and effectively to customer inquiries via multiple channels like phone, email, live chat, and social media.
  • Offer guidance and assistance to customers in using and troubleshooting the ticketing solutions and CRM software.
  • Collaborate closely with the sales team to identify potential sales opportunities during customer interactions.
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement.
  • Keep accurate records of customer interactions and discussions including inquiries, resolutions, and leads identified.
  • Assist in the development of user guides, FAQs, and tutorials to enhance customer self-service.
  • Gather customer feedback and relay it to the development team for continuous product improvement.
  • Manage the approved budget of the customer service department.
  • Maintain an orderly workflow according to priorities.

Open To

Male/Female

Job Requirements

  • Any bachelor's degree or related diploma (Business Management, Marketing)
  • Proven 3 to 5 experience in retail, e-commerce business, or similar fields.
  • Proficiency in using ticketing solutions and CRM software such as Zendesk, Freshdesk, Zohodesk and Xcally.
  • Good understanding of management practices and techniques.
  • Outstanding written and verbal communication skills.
  • Willingness to learn about software features and updates for effective communication.
  • Upper intermediated level in English (4 Skills).

What We Can Offer

Benefits

* Yearly Performance Bonus
* Staff Discount
* Product Benefit

Highlights

* Working Hour - 8:30 AM to 5:00 PM (Saturday Alternatively)
* Fun & flexible workplace
* Better lifestyle

Career Opportunities

* Learn new skills on the job
* Training Provide
* Promotion Opportunities
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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

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