Ecommerce And Customer Experience Manager

Makro Myanmar

Mingalartaungnyunt | Yangon

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Ecommerce And Customer Experience Manager

Makro Myanmar, Mingalartaungnyunt | Yangon

APPLY HERE

Ecommerce And Customer Experience Manager

Makro Myanmar

APPLY HERE

Ecommerce And Customer Experience Manager

Makro Myanmar

Myanmar - Yangon

Mingalartaungnyunt | Yangon

31 Mar 2024

APPLY HERE

Experience level

Manager

Job Function

Marketing, Media, Creative

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Monitor Website & Application as Customer Point of View to detect any malfunctions or errors customer might experience including: Popup message, On-Going Promotion versus Product availability.
Coordination and work closely with Business I.T. team to feedback platform issue and suggest for improvement.
Report the update of on-going project/ issues and solution in team meeting

Monitor Website & Application on products such as photo correctness, photo & product description, re-shoot the photos, and arrange the description as necessary.
Initiate requirements need to support front-end and back-end efficiency.
Review & arrange to ensure that the products are being placed under the right categories for a good customers’ experience journey.

Review Product Category Completeness (Photo, Category in term of consumer perception)
Make the summary report of product which are active & inactive in platform with actions (if needed).

Manage daily items to be moved to active or inactive (backend) according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation)
Manage items visibility. Randomly check top selling items.

Review assortment in E-Commerce and take actions according to internal process

Monitor Call, Request, Complaints of Customer from various channels such as Phone Call, Facebook, Messenger, Viber.
Coordinate with O2O Operation team, CD Team and Digital Marketing to take appropriate action

Summarize trend of current customers to identify the Product/ Customer that require to push up/ or implement Marketing Campaign.

Analyze the Customer Behavior on Sales Channel: Offline / Online / Self ordering / On Behalf / Web / App

Open To

Male/Female

Job Requirements

University graduate
At least 5-7 years of experience in ecommerce business.
Preferred the candidate with experience in ecommerce customer experience in modern retail business.
Possess analytical and quantitative skills, with strong understanding of customers and products data analytics ecommerce platform.
Excellent communication, and Collaboration skills.
Able to demonstrate strong prioritization and organization skills, an ability to manage changing priorities and workload management with proven experience of meeting deadline.

What We Can Offer

Benefits

Bonus
Health Insurance

Highlights

Make a difference
International Wholesales Company
Join an experienced team

Career Opportunities

Training provided
Learn new skills on the job
Promotion opportunities

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