Job function: To maximize and manage the parts department’s productivity and profitability, whist coordinating stock levels to meet the demand of customers and service departments. To pro-actively improve the growth of the parts department. Also, to manage parts counter staff to maximize output and parts availability.

Essential Duties:

• Allocate tasks to parts counter staff based on expertise and skills.
• Maximize sales in parts and attachments to reach and maintain absorption profit.
• Ensure all parts staff clearly understand their roles and responsibilities.
• Maintain discipline and organization, ensuring cleanliness and safety of the working environment.
• Assist new employees’ recruitment, with the direction of the Aftersales Head/ Operation Head
• Assist with the counter sales to maintain customer satisfaction.
• Monitor parts & attachment sales on monthly basis to maintain sales, profitability, and budget targets.
• Carryout parts processes in a consistent manner e.g. ordering, receiving, inventory, selling, returns and marketing.
• To manage parts warranty and return claims within the desired time frames.
• Coordinate with the Aftersales Head and Operation Head over the training needs and experience of the parts team, and delegate tasks to meet these needs.
• To supervise, motivate and coach the parts team.
• Help maintain relationships between internal departments.
• Participate in the development and execution of the Parts Marketing Plan.

• Minimum Diploma/Degree in Mechanical or Electrical Engineering.
• 3 - 5 years experiences in the parts business relative to generator and heavy machinery.
• Abality to work under pressure.
• Compter literate.
• Experience or knowledge of the industry.
• Good communication and people skills.
• Abality to motivate and lead others.
• Flexibility in their approach to working day.
• Travel required 40%