The purpose of this role is to lead and manage overall branch operations, drive sales growth, and ensure operational excellence and compliance. The position serves as the primary link between the branch, external partners, and the head office, focusing on strategic implementation and business expansion while maintaining high standards of customer satisfaction and financial discipline.

• •    Sales & Business Development: Implement strategies to achieve sales targets, proactively expand the business network (including clients and car workshops), identify growth opportunities, and increase market presence.
• •    Operational Management: Oversee all branch functions efficiently, ensuring compliance with company policies, safety standards, and regulatory requirements.
• •    Financial Management: Manage branch expenses within the approved budget, ensure financial discipline, monitor costs, and prepare accurate financial reports.
• •    Team Leadership & HR Coordination: Lead, motivate, and manage staff to promote cohesion and performance excellence; coordinate with HR on recruitment, development, and evaluations.
• Inter-departmental Coordination: Liaise effectively with head office departments (Survey, Underwriting, Claims, IT, Finance, Internal Audit , Corporate Planning and etc…) to ensure smooth branch operations.
• Customer Service & Compliance: Ensure high-quality customer service delivery, maintain client satisfaction, and guarantee accurate record-keeping and process adherence.
• Transformation & Digitalization: Actively lead branch transformation initiatives and drive the team toward digitalization of daily workflows and processes.
• Performance & Accountability: Monitor overall branch performance, identify gaps, implement corrective actions, and take full responsibility for all branch activities and results.
• Marketing & Promotions: Plan, coordinate, and execute local marketing events and promotional campaigns within the branch territory to drive lead generation and enhance brand visibility. Reporting feedback to the head office marketing team.

• Bachelor’s degree required, or business related Master degree equivalent preferred.
• Minimum of 5 years in branch management or a related field.
• Excellent planning, organizational, and problem-solving abilities.
• Highly self-motivated, independent, and creative.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
• Ability to develop and execute strategies to achieve targets.
• Proactive in business networking and relationship-building.
• Ability to work under pressure and at any branch location as required.