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Operation Manager (For Delivery)

(Customer Service Manager )

Myanmar Technology Gateway
Mayangone | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
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Operation Manager (For Delivery)

Myanmar Technology Gateway
Yangon
Apply Here

Operation Manager (For Delivery)

(Customer Service Manager )

Myanmar Technology Gateway
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Mayangone | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Oversee daily delivery operations across Yangon and other major cities.
  • Supervise driver networks, merchant partners, and customer support teams.
  • Monitor KPIs such as delivery time, order accuracy, and customer ratings.
  • Identify bottlenecks in local delivery workflows (traffic, rider availability, payment delays) and implement solutions.
  • Develop SOPs tailored to market conditions and customer expectations.
  • Use data analytics to improve service reliability and reduce operational costs.
  • Recruit, train, and manage operations staff and delivery riders.
  • Work closely with product teams to enhance app features for users (e.g., mobile payment integration, GPS accuracy).
  • Ensure smooth adoption of digital tools among riders and merchants.
  • Report technical issues and coordinate with IT for quick resolution.
  • Manage operating budgets, vendor contracts, and rider incentive programs.
  • Balance cost efficiency with service quality.
  • Prepare operational and financial reports for senior management.
  • Implement safety standards for riders and customers.
  • Develop contingency plans for service disruptions (e.g., weather, internet outages).

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in business preferred.
  • 3+ years of experience in operations management, ideally in delivery, logistics, or service industry in Myanmar.
  • Strong leadership and people management skills.
  • Excellent problem‑solving and decision‑making abilities.
  • Proficiency in technology platforms, dashboards, and mobile apps.
  • Ability to work under pressure in a fast‑paced environment.

What we can offer

Benefits

Off day - Sat & Sun , Public Holiday
Ferry provided (Pick up point)

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

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