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Operation Manager (For Delivery)

(Customer Service Manager )

Myanmar Technology Gateway
Mayangone | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
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Operation Manager (For Delivery)

(Customer Service Manager )

Myanmar Technology Gateway
Recruiter active7 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Oversee daily delivery operations across Yangon and other major cities.
  • Supervise driver networks, merchant partners, and customer support teams.
  • Monitor KPIs such as delivery time, order accuracy, and customer ratings.
  • Identify bottlenecks in local delivery workflows (traffic, rider availability, payment delays) and implement solutions.
  • Develop SOPs tailored to market conditions and customer expectations.
  • Use data analytics to improve service reliability and reduce operational costs.
  • Recruit, train, and manage operations staff and delivery riders.
  • Work closely with product teams to enhance app features for users (e.g., mobile payment integration, GPS accuracy).
  • Ensure smooth adoption of digital tools among riders and merchants.
  • Report technical issues and coordinate with IT for quick resolution.
  • Manage operating budgets, vendor contracts, and rider incentive programs.
  • Balance cost efficiency with service quality.
  • Prepare operational and financial reports for senior management.
  • Implement safety standards for riders and customers.
  • Develop contingency plans for service disruptions (e.g., weather, internet outages).

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in business preferred.
  • 3+ years of experience in operations management, ideally in delivery, logistics, or service industry in Myanmar.
  • Strong leadership and people management skills.
  • Excellent problem‑solving and decision‑making abilities.
  • Proficiency in technology platforms, dashboards, and mobile apps.
  • Ability to work under pressure in a fast‑paced environment.

What we can offer

Benefits

Off day - Sat & Sun , Public Holiday
Ferry provided (Pick up point)

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques