Principal Accountabilities:
• Analyse the company performance in terms of customer acquisitions, customer base, churn, usage, ARPU and revenue
• Undertake detailed analysis of usage in order to identify trends and new revenue opportunities
• Use and refine the business analysis models hereunder Data Mining providing the back bone of the analysis activities
• Specify data requirements to other departments with relevant information/intelligence bases
• Produce weekly, monthly, quarterly and yearly reports highlighting the company performance including emphasis on areas that requires special attention or areas providing opportunities
• Define KPIs based on corporate and departmental requirements
• Ensures a reporting system for the development of the Business Intelligence
• Ensure a close relationship with Customer Care and Sales departments for data mining using CRM tools – and all other departments
• Collect the data from different data sources such IT, Network, Billing, ensure the data are correct and produce the report based on those data
• Provide the Head of Department and Marketing Director with a strong and valuable support in all Business Intelligence related decisions
• Ensure a culture of continuous improvement within the team
• Facilitate quality consultation and communication within own team, within the department and with other departments; participate in department meetings.
• Any other task as defined by ACS Management in line with the employee’s skills and experience.

• Bachelor’s Degree, preferably in Business or similar
• 2 - 3 years of relevant experience
• Proficient in English language (spoken and written)
• A sound understanding of different BI systems, implementations and applications.
• Proven track record in management of complex programs.
• Strategic and analytical abilities.
• Proven strong analytical focus. Superior managerial and professional development skills;
• Ability to interface across multiple disciplines within one organization and achieve results.