Job Purpose:Responsible for leading the whole centre operations effectively and efficiently. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance.

• Ensure for smoothness of daily operation including daily dashboard management in Google Form, Daily Dashboard.
• Ensure for petty cash management in Ariba by updating properly in the center expense google sheet.
• Weekly report must be sent to Regional manager and CC to SQM team not later than 4 pm on every Friday. Checklist must be validated with center stamp and signed by Center In-Charge.
• Monitor and handle fixed assets at the center and prepare the damage facility reports.
• Update staff attendance, information, transfer status, dismissal and people-related issues in regular basis in provided report formats.
• Center In-charge is not permitted to take two consecutive day off within a week.
• Escalate the resignation of any staff in center to Regional Manager in timely manner.
• Plan and prepare duty rosters for staff members in center on 25th of every month for following month.
• Communicate to Regional manager for any approval related to operation costs and issues. When there is no response the case escalated in 3 working days, include DVCGM in email loop for further escalation.
• For urgent and emergency matters, communication must be done through phone conversation and report back to Regional manager details later in email.
• Ensure KYC update process to meet the customer expectations and SLA.
• Conduct check, recheck and counter checks on all KYC update forms signed by 2IC
• Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services.
• Lead and take responsibilities to drive centers’ performance on all products and services. (Cash Out Slot & KYC sheet, Daily Cash Out Management sheet, Google form filled, Daily Reports, Home Loan, Passport Printing, Phone Sales, Sunny Sales, Payroll Services, Remittance, Quick Pay, Bill Payments, Gift Cards, Phone Bill).
• Prepare daily, weekly, and monthly center operation reports to Regional Manager.
• Must be able to travel Yangon Region with Business trip during office hour.

• Recognized degree (preferably in Business Management, Business Administration)
• Minimum 3 years of working experience in financial operations and administrative field.
• Relevant Experience in project Management and customer service