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Work Schedule

• The shift pattern follows a 2 working days / 2 days off cycle.

• Day 1: Day Shift

• Day 2: Night Shift

Shift Hours

• Day Shift: 6:30 AM – 6:00 PM

• Night Shift: 6:00 PM – 6:30 AM

Under this rotation, employees usually work around 15–16 days per month

Job Summary
The ECC Coordinator is responsible for supporting Command Centre operations and ensuring smooth communication between field teams, clients, and internal stakeholders. The role monitors missions, coordinates security operations, manages incident reporting, and maintains operational records to support emergency response, secure logistics, and service delivery.

Key Responsibilities

• Monitor daily Command Centre operations and record activities in the daily log.

• Coordinate duty rosters, personnel updates, and rotation schedules for duty managers.

• Handle security incidents including call handling, response coordination, reporting, and escalation.

• Track and monitor BAO, Mobile Patrol, CiT, and secure logistics missions.

• Coordinate real-time communication with field teams and provide operational updates.

• Prepare and distribute mission, patrol, and incident reports to stakeholders.

• Act as the first point of contact for emergency calls and initiate necessary emergency services.

• Manage client communications, site information requests, and hotline reports.

Requirements

• Must have experience in call center field.

• Strong communication and coordination skills.

• Ability to handle emergency situations and multitask under pressure.

• Good reporting and documentation skills.

• Must be fluent in English

• Ability to work in shifts.