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Central Technical Support

KBZ Bank

Central Technical Support

KBZ Bank
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
24 May 2021

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

The role is responsible for Overall Level 1 Technical support of Department IT requirements.

  • Highlight critical issues to reporting manager and other related team whenever necessary.
  • Check list for operation equipment and infra all went well.
  • Provide level 1 support to Team Members with application, service issues.
  • Solution administration, installation, troubleshooting PC / Network problem, upgrading and repairing equipment as required.
  • Manage technical floors and daily work schedule to ensure sufficient call center coverage.
  • Train customers and colleagues on equipment operation and maintenance as required.
  • Work with Tech and PMO team and able to follow instruction.
  • Monitor office equipment’s and make sure it is properly used.
  • Check the inventory and request PC or office equipment when necessary.
  • Follow up any system and reporting issues to related team and get closure. 
  • Collection of data and report preparation of Reports and Performance Dashboard.
  • Keep updated of any Technical announcements related to team and share the same for action whenever required.
  • Follow up for system user error, password reset or unlock and request of new user system accounts.
  • Standby for planned change activities in Software and Hardware of Contact Centre Operations.
  • Fix the technical problems with root cause.
  • Follow up and close TOM technical deliverables.
  • Lead all technical related requirements.

Open To

Male/Female

Job Requirements

1 year working experience in NOC/ Service Desk /Call Center Environment

Possess at least a Bachelor's Degree, in IT field.

Can be spoken and written in Myanmar and English.

Strong knowledge in Microsoft Office and contact center related applications.

Possess strong soft skills as problem solving , leadership, professional maturity, communication, ability to work independently.

Have the ability to handle complex enquiries and also the everyday challenges involved.

Able to work in Shift 24/7 Environment

 

What We Can Offer

Benefits

Rewards over performance.
International Standards.
Join an experience team

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank
THE STRENGTH OF MYANMAR

**Winner of EUROMONEY Award for Excellence consecutive years 2014, 2015, 2016: Best Bank in Myanmar**

Kanbawza Bank (KBZ Bank) Limited, part of the KBZ Group of companies, is Myanmar's largest bank. Established in 1994 in Taunggyi, initially the bank catered the local area and in 1996, after present management acquired the organization, the group expanded to become Myanmar's largest financial institution, currently employing over 17,000 people.

KBZ Bank is part of the KBZ Group, one of Myanmar's largest and most successful conglomerates. The Group has a proven track-record of operating according to industry best practices, as recognized in 2014, when the Myanmar Centre for Responsible Business awarded the KBZ Group of Companies as the most transparent company in the country. It is the first Myanmar bank in history to have International Representative offices in Thailand, Singapore and soon Malaysia.

Purpose
We are driven by a simple aim. As the largest Bank in Myanmar, we are committed to enhance the quality of lives of the people in Myanmar, through financial inclusion. And in that becoming the Best Managed Bank in the World! Join us in this journey to positively impact the community and the nation.

Fulfilling Career – Today and Tomorrow
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!

Personal Challenge
We put the emphasis on individual responsibility, opportunity and autonomy. We encourage growth through continuous on-the-job development and a fast paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!
OR

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

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